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Life Care Medical - Director of Operation Resume Example

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Avery Ward
An interesting position with a growing company

Service-oriented Director Operation with 25 year background in Healthcare field. Core competencies include ACLS instructor, CPR Instructor and Certified Infection Control as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Clerical
  • Customer and Personal Service
  • Administration and Management
  • Critical Thinking
  • Judgment and Decision Making
  • Complex Problem Solving
  • Education and Training
  • Management of Personnel Resources
Director of Operation Oct 2006Present Life Care Medical Salem, Virginia
  • Executed daily operations of Schedule, Payroll.
  • Handle all Human Resource issues.
  • Provided to employees with direction in treating difficult and complex problems, and in resolving escalated complaints and conflicts.
  • Wrote, designed, and produced Nonsmoking policies.
  • Taken part in the work of underlings in order to facilitate productivity and to overcome difficult aspects of employment.
  • Planned layouts of stockrooms, warehouses, and other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
  • Trained and managed 100 Safety and achieved significant improvements in their productivity.
  • Designed, implemented, and evaluated staff training and development programs, customer service initiatives, and performance measurement criteria.
  • Computed figures such as balances, totals' Analyzed financial activities of establishments and departments, and provided input into budget planning and preparation processes.
  • Supervised 100 employees, scheduled work hours, resolved conflicts, and determined salaries.
  • Trained and instructed employees in job duties and company policies, and arranged for training to be provided.
  • Developed and updated procedures, policies, and standards.
  • Successfully handled Training center.
  • Coordinated activities with other supervisory personnel, and with other work units and departments.
  • Structured and maintained Calls.
  • Made recommendations to management concerning such topics as staffing decisions and procedural modifications.
  • Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
Center, Health Unit Coordinator Sep 2007Nov 2011 Carillon Memorial Regional Hospital Roanoke, Virginia
  • Monitored patient's heart rhythm in the Chest Pain Center.
  • Draw Labs for enzymes.
  • Transport patients from the Chest Pain Center of Nuclear Medicine for cardolite injection.
  • Vitals signs every two hours.
  • Stock supplies.
  • Place admit patients on the bed board for a hospital room.
  • Enter orders in SMS or EDIS system.
  • Recorded information, such as physicians' orders and instructions, dietary requirements and medication data, on patient charts and medical books.
  • Prepared notice of the patient's discharge to inform business office.
  • Answered telephone and intercom calls.
  • Transported patients' locations within the facility.
  • Keyed patient information into computer.
Human Resource Assistant/Safety Officer Jul 2007Dec 2007 Mail America Virginia
  • Compiled and prepared reports and documents pertaining to personnel activities.
  • Interviewed job applicants to obtain and verify information used to screen and evaluate them.
  • Arranged for advertising and posting of job vacancies, and notified eligible workers of position availability.
  • Selected applicants meeting specified job requirements and referred them to hiring personnel.
  • Recorded data for each employee, including such information as addresses, weekly earnings, absences, amount of sales and production, supervisory reports on performance, and dates of and reasons for terminations.
  • Processed and reviewed employment applications in order to evaluate the qualifications and eligibility of applicants.
  • Trained 200 employees in OSHA requirements, and managed all safety training documentation for OSHA.
Cardiac Monitor Technician Jul 2006Oct 2006 Rappahannock General Hospital Kilmarnock, Virginia
  • Monitored heart rhythm pattern of patients in special care unit of hospital in order to detect abnormal pattern variances using telemetry equipment Reviewed patient information to determine normal heart rhythm pattern, current pattern, and prior variances.
  • Observed screen of cardiac monitor and listened for alarm to identify abnormal variation in heart rhythm.
  • Measured length and height of patient heart rhythm on graphic tape readout Document patient's records.
  • Answered calls for assistance from patients and inquiries concerning patients from medical staff.
  • Prepares and maintains charts for transfer, discharge, and/or deaths.
  • Reviews each record each shift in order to resupply forms and monitor for physician's orders.
  • Prepares Nurse's Notes, I and O sheets, and other forms.
Nursing Assistant Mar 2006Jul 2006 The Carrington Lynchburg, Virginia
  • Performed duties in care of patients in nursing home under direction of nursing and medical staff Answered signal lights, bells and intercom system to determine patients' needs.
  • Bathed, dressed, and undressed patients Served and collected food trays and fed patients requiring help.
  • Transported patients, using wheelchair, and wheeled cart and assisted patients to walk.
  • Turned and repositioned bedfast patients to prevent bedsores.
  • Changed bed linens, ran errands, directed visitors and answered the telephone.
  • Recorded temperature, blood pressure, pulse and respiration rates, food and fluid intake and output, as directed.
First Aid Attendant Nov 2005Mar 2006 Intermit Foundry Lynchburg, Virginia
  • Rendered first aid and subsequent treatment to injured and ill employees at a construction site Sterilized, disinfected, anointed, and bandaged minor cuts and burns.
  • Applied artificial respiration and administered oxygen, in cases of suffocation and asphyxiation.
  • Administered aspirin and antiseptic solution, to relieve pain and prevent infection until the patient could get professional attention.
  • Cleaned equipment.
  • Aided physician during emergencies Kept personal and medical records of employees on file.
Assistant Manufacturing Manager Jun 1998Nov 2005 Delta Star, Inc Lynchburg, Virginia
Medication Technician Jun 1998Feb 1999 Westminster Canterbury Lynchburg, Virginia
  • Administered prescribed medications to patients.
  • Maintained related medical records under supervision of a nurse.
  • Helped provide general nursing care to patients in hospital, nursing home.
  • Administered prescribed medications and treatments in accordance with approved nursing techniques.
  • Observed patient, record significant conditions and reactions.
  • Notified supervisor of patient condition and reaction to drugs and treatments and significant incidents.
  • Took temperature, pulse, blood pressure and other vital signs to detect deviations from normal and assessed condition of patient.
Residential Supervisor Oct 1995Jun 1998 Presbyterian Homes & Family Services, Inc Lynchburg, Virginia
  • Supervised the activities of sixteen male's ages from 14 to 22.
  • Conducted quarterly reviews and training of three member staff.
  • Taught independendents living skills.
  • Taught sixteen males how to budget their finances and obtain a line of work.
  • Schedule Dr.'s appointments, counselor appointments.
  • etc.
  • Meal planning.
Office Service Assistant Jul 1994Oct 1995 Lynchburg Health Department Lynchburg, Virginia
  • Data entry of medical records and environmental data on Lead poisoning.
  • Data entry of quarterly reports answer multi-line phone.
  • Assisted in publishing a quarterly company newsletter for customer mailing lists.
  • Schedule appointments and make travel arrangement.
  • Make routine visits at patients' homes.
Corporate Health Officer
  • Directed department activities in industrial organization Carried out daily operations orders Analyzed reports, records, and directives Conferred with supervisors to obtain information needed for preparation Assigned and delegated responsibility for specified work and functional activities Gave work directions, resolved problems, prepared schedules and set deadlines to ensure timely completion of work.
  • Managed Shipping and Receiving.
  • Managed five supervisors and 140 employees, schedule work hours, resolved disputes, and determined salaries Corporate Health Office Managed Worker's Compensation Provided nursing service and first aid to persons who become ill or injured on premises of Delta Star Wrote, designed and produced the Early Return Work Policy Maintained records of persons treated, prepared accident reports and insurance forms.
  • Developed employee programs, such as health education, accident prevention, drug, and alcohol abuse counseling courses Delta Star first responder team was organized by the Health Officer.
  • Accompanied injured employees to the medical facilities Designed and carried out policies relating to all phases of personnel action.
  • Recruited, interviewed employees to fill open position Designed and conducted new employee orientation to foster positive attitude toward company goals Investigated accidents and prepared reports for insurance carrier.
Master of Science : HealthCare Dec 2015 University of Phoenix Phoenix, AZ
Bachelor of Science : HealthCare Dec 2013 University Of Phoenix Phoenix, AZ
Emergency Medical Services Jun 2011 Virginia Office of EMS Richmond, VA
Certificate, Intermediate Jun 2004 Central Virginia Community College Lynchburg, VA
Certificate, Emergency Service Jul 1999 Central Virginia Community College Lynchburg, Virginia
Certificate : Nursing Mar 1990 Career Training Center Lynchburg, Va
Member of Leadership of Lynchburg. Graduate LL42, 2015

Outstanding Achievement in EMS Administration, 2015.
Stars of Life Award 2013

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Resume Details

This is a real resume for a Director of Operation in PELHAM, New York with experience working for such companies as Life Care Medical, Carillon Memorial Regional Hospital, Mail America. This is one of the hundreds of Director of Operation resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Operation resume.

Previous Companies:

  • Life Care Medical
  • Carillon Memorial Regional Hospital
  • Mail America

Previous Job Positions:

  • Director of Operation
  • Center
  • Health Unit Coordinator
  • Human Resource Assistant
  • Safety Officer


  • University of Phoenix
  • Virginia Office of EMS
  • Central Virginia Community College
  • Career Training Center

Level of Education:

  • Master of Science
  • Bachelor of Science
  • Certificate, Intermediate
  • Certificate, Emergency Service
  • Certificate

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