Ecobel Day Spa Director Of Marketing And Advertising Resume Sample

Christian Roberts

XXXX X XXXXXXX XXXX X, Atlanta, GA 30341 | (H) XXXXX XXXXXXXX | XXXXXXXXXXXXXXXX

Summary

ADMINISTRATIVE AND OFFICE SUPPORT - CUSTOMER SERVICE Detail and Quality Minded Self Driven and Team Oriented Accountable and Reliable Personable, enthusiastic, and team-spirited individual with outstanding ability to provide comprehensive administrative assistance, office management, and customer service. Skilled at working effectively both independently and collaboratively as part of a team in fast-paced and demanding environments to complete assigned tasks and projects while adhering to strict deadlines. Motivated self-starter skilled at working successfully with little or no direct supervision. Use excellent interpersonal and communication skills to build productive relationships with customers/clients, co-workers, and all levels of management. SUMMARY OF QUALIFICATIONS Strong reputation for professionalism, honesty, integrity, and for maintaining outstanding work quality. Highly self-motivated individual with proven ability to consistently excel in any work capacity through superior work ethic and dedication to quality and service. Possess natural interpersonal skills necessary for providing exceptional office and administrative support, communicating with individuals at all levels, and managing shifting priorities and needs. Focused, detail-oriented, and exceedingly accurate with ability to work independently while effectively managing multiple tasks and responsibilities simultaneously to exceed all service level expectations. AREAS OF STRENGTH Administrative/Office Functions Strong Work Ethic/Accountable Attention to Detail/Accuracy Time Management/Organization Flexibility/Adaptable to Change Problem Solving/Resolution In Person/Phone Communication Written/Verbal Communication Perform Well Under Pressure Multi-Tasking/Prioritizing Work Knowledge of Basic Accounting Solid Decision Making Skills Computers/Business Equipment Value Added Customer Service Team Building/Collaboration

Skills

Microsoft Office (Word/Excel/PowerPoint) Intern
Administration and Management
Reading Comprehension

Speaking
Coordination

Time Management
Computers and Electronics

Experience

Director of Marketing and Advertising 01/2012 to 01/2014
Ecobel Day Spa – Atlanta, GA

In charge of promoting, marketing and advertising Ecobel's products and services.
Maintained close working relationships with all departments.
Planned several programs to generate interest in a product and service.
Selected Contributions: Developing and implementing the long- and short-term marketing strategies.
Performed a multitude of research aimed at ensuring Ecobel's foothold in the industry.
Analyzed the advertising activities and sales performance of competitors in the area.
Promoted new products, services and initiatives.
Represented Ecobel at charitable events and other happenings taking place throughout the community.

Bank Teller 01/2010 to 01/2011
Wells Fargo Bank – Tucker, GA

Directly responsible for processing all customer transactions within established banking guidelines.
Identify and offer sales referrals, recommend alternate channels, and cross-sell bank services and products for Wells Fargo partners while consistently meeting all customer satisfaction, individual, and team goals.
Selected Contributions: Accountable for banking and cash handling activities and performing as merchant/vault teller as needed.
Conduct safe deposit transactions, balance ATMs, manage bonds and coupons, and perform foreign currency exchanges and night money teller duties including converting and reconverting currency.
Process transactions accurately and efficiently based on regulations and bank policies and procedures.
Address customer inquiries regarding checking and savings accounts and other available bank products.
Perform various specialized duties such as process cashiers checks, money orders, and travelers checks.
Maintain appropriate cash limits at all time, open new accounts, accept.

Front Office Supervisor 01/2008 to 01/2009
Rosewood Hotel & Resorts – Atlanta, GA

Maintained full responsibility for performing a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a luxury boutique hotel.
Promptly greeted guests and registered in a timely manner, assigned rooms, settled guest accounts, and coordinated effectively with other departments to ensure the highest levels of customer satisfaction.
Selected Contributions: Delivered world-class customer service to high level clients including movie artists and music groups.
Clearly explained five-star procedures and policies to staff members, responded to customer inquiries in-person and over the phone, and handled any customer complaints and issues in a friendly manner.
Coordinated and conducted meetings on a monthly basis for front office agents, monitored Hotel Service Optimization System (HOTSOS), and handled all guest requests in an efficient manner.
Effectively trained new employees as well as developed hotel policy and procedure training.

Front Office Agent 01/2006 to 01/2008
Crestline Hotels and Resorts – Atlanta, GA

Direct accountability for providing unmatched guest and customer service while performing check-in and check-out process, registering guests, rendering bills, and receiving cash and credit payment.
Assisted guests with questions, directions, and miscellaneous information as well as resolved any guest issues in a professional manner while maintaining service standards in order to enhance the overall guest experience.
Selected Contributions: Anticipated guest needs, ensured guest satisfaction, and maintained positive guest relations at all times.
Maintained complete knowledge of hotel features and services, hours of operation, room rates, special packages and promotions, expected arrivals and departures, and any scheduled daily group activities.
Skillfully operated multi-line switchboard, computerized reservation system, and Hotel Soft application.
Communicated pertinent guest information to designated departments and personnel in a timely manner.
Complied with department and company policies and procedure.

Education

Bachelor of Science: Business Administration Accounting Jan 2016 Gwinnett Tech College Oxford College of Emory Un - Lawrenceville Atlanta Covington, GA

Affiliations

Member, DECA (Marketing Student Association)
Member, SAVE/SADD (Students Against Violence Everywhere)
Member, Intercultural Club and Kappa Phi Nu

Languages

Amharic, Tigrinya