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Technology Advancement Group - Director of Information Technology Resume Example

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Madison Rivera
XXX XXXXXXX XX, Frederick, MD 21701
Professional Summary
  • Current Security Clearance:  DoD Secret, NACLC 23, May 2012
  • Established Information Technology Professional with 20 years experience
  • Senior Network Engineer and Architect for Internet Service Provider Service (ISP)
  • Sales Engineering and Implementation for Wireless Internet Service Provider (WISP)  
  • Colocation Data Center Sales Engineering, Support, and Customer Service
  • Fiber Optic WAN MAN Sales Engineer
  • Cisco Routers- GSR 12000/7200/2600 Series
  • Cisco 2900/3500 Series Switches and HP Procurve 5300 Series Chassis Switches
  • Cisco PIX 515 R/UR Firewall and pfSense Firewall Implementations
  • Point-to-Point Ethernet Fiber Optic Service leveraging WDM Technology
  • Ubiquiti 5G Wireless Bridge- Point-to-Multipoint Ethernet Implementations
  • Asterisk VOIP FreePBX and Digium PRI to SIP Trunk PBX Gateways
  • AVAYA Enterprise s8300 VOIP PBX Gateway and Adtran Call Attendant System
  • Server Virtualization- VMware vSphere ESXi, Microsoft Hyper-V, Oracle VirtualBox
  • Ubuntu Linux and CentOS Linux
  • Microsoft Windows Server Administration 2003, 2008, 2012 Standard & Enterprise
  • Microsoft Exchange Server 2003 and 2010 Administration
Director of Information Technology Jan 2011Present Technology Advancement Group Dulles, VA
  • Collaborate with sales teams to understand customer requirements, to promote the sale of data center colocation, point-to-multipoint fiber optic and wireless 5Ghz solutions.
  • Plan and modify product configurations to meet customer needs.
  • Confer with customers and engineers to assess equipment needs and to determine system requirements.
  • Provide Technology respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
  • Sell products requiring extensive technical expertise and support for installation and use. such as 5 Ghz wireless Ethernet Bridges
  • Diagnose problems with installed equipment.
  • Create sales or service contracts for products or services.
  • Identify resale opportunities and support them to achieve sales plans.
  • Train team members in the customer applications of technologies.
Director of Information Technology Dec 2009Jan 2011 Metro Offices Reston, va
  • Evaluated the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
  • Purchased and implemented the necessary equipment for Asterisk VOIP solution.
  • Consulted with clients, management, vendors, and technicians to assess computing needs and system requirements.
  • Repaired and implemented new Windows 2003 Active Directory and  Microsoft Exchange 2003 servers.
Network Engineer Oct 2004Dec 2009 Technology Advancement Group Dulles, VA
  • Determine specific network hardware or software requirements, such as platforms, interfaces, bandwidths, or routine schemas.
  • Develop and implement solutions for network problems.
  • Develop and write procedures for installation, use, or troubleshooting of communications hardware or software.
  • Develop disaster recovery plans.
  • Develop or recommend network security measures, such as firewalls, network security audits, or automated security probes.
  • Develop procedures to track, project, or report network availability, reliability, capacity, or utilization.
  • Participate in network technology upgrade or expansion projects, including installation of hardware and software and integration testing.
  • Supervise engineers or other staff in the design or implementation of network solutions.
Software Support Oct 2003Sep 2004 Compusource Systems Amherst, NY
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Refer major hardware or software problems or defective products to programming department or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Technical Support Sep 1997Oct 2003 Ingram Micro Williamsville, NY
  • Recommend Hardware and software solutions to Business Development Managers and Government Resellers.
  • Verify and examine government bid information for hardware and software configurations and recommendations.
  • Answer questions and advise customers regarding alternate technology solutions.  
Computer Science Buffalo State College Buffalo, NY
Computer Repair Erie Community College Orchard Park, NY
Associate of Applied Science : Electrical Engineering Bryant & Stratton Buffalo, NY
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Resume Details

This is a real resume for a Director of Information Technology in Frederick, Maryland with experience working for such companies as Technology Advancement Group, Metro Offices, Compusource Systems. This is one of the hundreds of Director of Information Technology resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Information Technology resume.

Previous Companies:

  • Technology Advancement Group
  • Metro Offices
  • Compusource Systems

Previous Job Positions:

  • Director of Information Technology
  • Network Engineer
  • Software Support
  • Technical Support


  • Buffalo State College
  • Erie Community College
  • Bryant & Stratton

Level of Education:

  • Associate of Applied Science

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