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Jrk Property Holdings The Roger - Director Of Housekeeping Resume Example

Samantha Washington
XXXX XXXXXXXXX XXXX, Oceanside , NY 11572
Professional Summary:

Accomplished and energetic Director of Housekeeping with a solid history of achievements. Motivated leader with strong organizational and prioritization abilities. Strong interpersonal and communication skills.

  • Self motivated Manager with 16+ years record of achievement.
    Broad knowledge of CBA rules and regulations.
    Customer and Personal Service.
  • Comprehensive knowledge of computer skills software and applications.
  • Well organized, detail oriented, creative, impeccable follow through.
  • Big Apple Stars nominee for two consecutive years, Manager below General Manager.
  • Task Force team member for both DHG and JRK Companies.
  • Fluent Bi-lingual (English-Spanish)
  • Critical Thinking
  • Social Perceptiveness
  • Time Management
  • Administration and Management skills
  • Judgment and Decision Making
Director of Housekeeping Sep 2010Present JRK Property holdings -The Roger New York, NY
  •   Played an essential roll during re-branding and re-opening of Hotel in 2011.
  •    Worked directly with renovation Project Manager, assisting with rooms' layout.
  •   Coordinated work force and supplies in order to efficiently  turn over hotel rooms and public areas on a timely manner after renovation team.
  •    Generated punch lists after renovation and followed up on the same.
  •     Establish and implement standards and SOPs supporting  Hotel re-branding.
    • Direct and coordinate administrative tasks related to Housekeeping operations: Payroll, Monthly check book balance, Inventories and Purchasing, Scheduling, Human resources policies, Union contract policies.
    • Direct and Manage a team of 40 associates, achieving the highest level of internal and external Customer service satisfaction through motivation and luxurious accommodations in a fun, yet upscale environment.
    • Daily inspection of guest rooms and common areas to ensure productivity and high levels of standards are maintained.
    • Maintain above average Market Metrix ratings as well as secret Shopper's report.
    • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  •    Plan and direct activities such as employees' events and Holidays' celebration, coordinating with other department heads as required.
  •    Assist JRK Company with Task Force duties. Have assisted on assessment and establishing standards in Housekeeping Operations for Hotels in Nashville and San Francisco since 2011 and up to date.
Director of Housekeeping May 2007Sep 2010 Denihan Hospitality Group-Eastgate Tower NY , NY
  • Performed all duties related to position.
  • Directed and Managed forty two (42) associates while enforcing Company policies and Customer satisfaction.
  • Assisted in Front Office as interim Director of Front Office.
  • Assisted with task force duties during re opening of Affinia Shelburne Hotel.
  • Assisted with Engineering Department duties in the absence of Chief Engineer for several months (purchasing, scheduling, check lists, tracking mechanics' productivity)
  • Assisted General Manager as needed. 
Assistant Director of Housekeeping Nov 2004May 2007 Denihan Hospitality Group-Affinia Manhattan NY, NY
  • Assisted Director of Housekeeping directly in a 500 + guest rooms' and large common and meeting spaces' property.
  • Member of re-branding committee.
  • Assisted creating new SOPs and in charge of training and implementation of the same.
  • Acted as DOH for a period of two months.
  • Lobby Ambassador.
Housekeeping Manager Apr 2001Nov 2004 Denihan Hospitality Group-Surrey Hotel NY, NY

    Performed all position related tasks.
    Daily inspection of guest rooms and common areas.
    Assisted with development of SOPs for Minibar Department.
    In charge of VIP Program.

Office Coordinator Feb 1998Apr 2001 Denihan Hospitality Group-The Benjamin Hote/ The Dumont Hotell NY, NY

Started career with DHG as Minibar Supervisor in February 1998 and was promoted shortly after to Office Coordinator.
New Director of Housekeeping for The Benjamin Hotel recruited me prior to Hotel opening as Office Coordinator for The Benjamin.
Assisted in opening of The Benjamin.
Established and implemented SOPs and training of Minibar Supervisors.

Law School PUCMM Santo Domingo Completed two years of Law School
Completion of Hotel Management seminars through DHG training and development
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Resume Details

This is a real resume for a Director of Housekeeping in Oceanside, New York with experience working for such companies as Jrk Property Holdings The Roger, Denihan Hospitality Group Eastgate Tower, Denihan Hospitality Group Affinia Manhattan. This is one of the hundreds of Director of Housekeeping resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Housekeeping resume.

Previous Companies:

  • JRK Property holdings The Roger
  • Denihan Hospitality Group Eastgate Tower
  • Denihan Hospitality Group Affinia Manhattan

Previous Job Positions:

  • Director of Housekeeping
  • Assistant Director of Housekeeping
  • Housekeeping Manager
  • Office Coordinator



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