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Boston Red Sox - Director of Fan Services & Entertainment Resume Example

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Emma Stewart
Professional Summary
Sports industry professional demonstrating increasing responsibility within the Fan Services & Entertainment Department of the Boston Red Sox. Responsible for creating a best-in-class fan experience at Fenway Park, including the planning and execution of on-field events and ceremonies. Has held full-time positions since 2009 with the Boston Red Sox. 
Professional Experience
Director of Fan Services & Entertainment Jan 2014Present Boston Red Sox Boston, MA Manager 90 person staff, including 2 full-time employees. Part time staff members act as liaisons between fans and the organization and are comprised of Fenway Ambassadors, Yawkey Way Hosts, Kids Crew, and Ball Girls.  Family Room Team ensures the well-being of children of uniformed personnel during Red Sox games.
Organized the details surrounding the Opening Day Ring Ceremony in 2014, including the travel logistics, accommodations, hospitality, gifts, rehearsal schedules and "day of" execution for all ceremony participants. 
Created the club's "Monster Service" customer service brand for game day staff in 2014 in partnership with Human Resources and Ballpark Operations.
Proposed, developed and executed the 1st ever Red Sox Winter Weekend at Foxwoods Resort & Casino in January 2015.   Oversaw details of staffing plan for 200 employees, Fan Fest, hospitality and overall event flow for 3,000 fans. 
Orchestrated the planning and logistics surrounding the Reunions for the 2004 and 1975 Championship teams, including but not limited to transportation, accommodations and hospitality. 
Edit and approve all pre-game ceremony Public Address Announcer scripts.
Implemented the club's Calling All Kids initiatives for the 2015 season in conjunction with the Marketing team.  Revitalized and expanded "Wally's Clubhouse," the in-game kids area at Fenway Park, and recruited a new staffing team, the Kids Crew. 
Senior Manager of Fan Services & Entertainment Jan 2012Dec 2013 Boston Red Sox Boston, MA Assisted in the planning and execution of the inaugural ceremonies at JetBlue Park in Fort Myers, Florida (2012). 
Key player in the 100th Anniversary Celebration of Fenway Park during the 2012 season.  Responsible for the organization and fulfillment of the goodwill arm of the celebration- The 100 Acts of Kindness.  Additional events included: 
- Ballpark wide Open House
- 100th Anniversary Game featuring a ceremony of close to 200   Red Sox Alumni
- Red Sox Hall of Fame
- Retirement ceremonies for Tim Wakefield and Jason Varitek
- Tribute to the life of Johnny Pesky
Oversaw the club's in-game Military Honoree recognition program. Coordinated with various departments within the organization to ensure smooth execution and a positive experience for all involved. 
Played crucial role in the team's efforts to pay tribute to the events of the 2013 Boston Marathon Bombings.  Formed important relationships with survivors and victim family members on behalf of the Club. 
Coordinated the planning and details surrounding the dedication of the Yaz Statue in September of 2013.
Oversaw uniformed personnel family travel logistics during the 2013 post-season. 
Assisted in the planning and logistical coordination for the 2013 Rolling Rally (World Series Victory Parade), including staff participation, duck boat assignments for players and team executives, and pre-parade event for Boston Marathon Bombing survivors. 
Manager of Fan Services & Entertainment Jan 2010Dec 2011 Boston Red Sox Boston, MA Assisted in the coordination and execution of events including the Red Sox Hall of Fame Induction, the Teammates Statue Dedication, and Mike Lowell's retirement ceremony. 
Member of the 2010 Frozen Fenway Team which oversaw all hockey related events at the ballpark including the NHL Winter Classic. Served as main liaison for the city-wide Mayor's Free Skates. 
Began managing the Yawkey Way Host staff team along with entertainment on Yawkey Way and in the Big Concourse. 
Key player in the operations of the Celtic vs. Sporting soccer match at Fenway.  Responsibilities included coordinating gifts for team members, logistics for the ball kids and the pre-game youth soccer team parade.  
Coordinator of Fan Services & Entertainment Jan 2009Dec 2009 Boston Red Sox Boston, MA Managed all aspects of the Fenway Ambassador and Family Room staff, including training, scheduling and payroll.
Led the Red Sox Road Trip, a grassroots marketing campaign to promote ticket sales and spread goodwill throughout New England.
Serve as a liaison between Red Sox player wives/families and the organization.  Provide support and resources necessary to ensure a smooth transition and time in Boston.  
Plan and execute goodwill fan events both at the ballpark and in the community, including: Valentine's Day visits to senior centers, Kids Run the Bases, Mother's and Father's Day Walks in the Park, and the Jackie Robinson Celebration of Life.  
Scheduled marriage proposals for fans during Red Sox games with proceeds benefiting the Red Sox Foundation. 
Fenway Ambassador Mar 2006Dec 2008 Boston Red Sox Boston, MA Cultivated relationships with fans on behalf of the Club.
Represented the team at Red Sox games, community events and appearances. 
Bachelor of Arts : History Jun 2007 Harvard College Cambridge, MA
High School Diploma Jun 2003 Boston Latin School Boston, MA
Community Service
Volunteer at Big Sister Association of Greater Boston (March 2015-present)
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Previous Companies:

  • Boston Red Sox

Previous Job Positions:

  • Director of Fan Services & Entertainment
  • Senior Manager of Fan Services & Entertainment
  • Manager of Fan Services & Entertainment
  • Coordinator of Fan Services & Entertainment
  • Fenway Ambassador


  • Harvard College
  • Boston Latin School

Level of Education:

  • Bachelor of Arts
  • High School Diploma

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