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San Francisco Theological Seminary - Director Of Events & Conference Services Resume Example

Wyatt Scott
XXX XXXX XXXXXX XXXX X , San Anselmo , CA 94960 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXX
Overview
  • An enthusiastic and strategic operations and market research professional with excellent creative problem solving skills.
  • Provides tactical guidance and counsel, while collaborating with key stakeholders and cross departmental teams to achieve business goals. 
  • Extensive experience developing and managing teams in both corporate and non-profit environments.
  • In-depth knowledge of market research and consumer insight gathering.
Experience
Director of Events & Conference Services 06/2013 to Present
San Francisco Theological Seminary San Anselmo, CA.
  • Build and maintain a successful and cohesive Events & Conference Services Team.
  • Lead cross departmental teams in envisioning, developing, marketing, implementing and analyzing strategic events and program offerings. 
  • Develop and manage event budgets, timelines, logistics, attendee feedback, and performance reports related to events and program offerings.
  • Oversee the planning and execution of all campus events.
  • Source, analyze and manage relationships with vendors, suppliers and venues.
  • Oversee facility rental agreements, including pricing, tenant compliance and contract negotiations.
  • Source, analyze and manage resources and tools for use by the Events & Conference Services Department (i.e.Constant Contact, EventPro (Database), EventBrite, etc.)
  • Collaborating with the Communication Department, to create event marketing materials that enhances SFTS brand perceptions, drives event attendance and maximizes ROI.
  • Co-created specialized website for marketing facility rentals, www.seminaryevents.com.
Events Manager (Contractor) 03/2013 to 06/2013
San Francisco Theological Seminary San Anselmo, CA.
  • Provided interim event management services by planning and managing SFTS Alumni and Advancement events
Manager of Operations 08/2010 to 05/2012
Ideas To Go, Inc Orlando, FL.
  • Established and implemented departmental policies, goals, objectives, and procedures, conferring with executive leadership, and staff members as necessary.
  • Determined staffing requirements, interviewed, hired and trained new employees.
  • Managed and cared for Nationwide teams of Project Managers, Word Processing Specialists, Facility Managers, Project Care Team members and Illustrators.
  • Recruited nationwide for Creative Consumers® associates.
  • Maintained a base of over 250 Creative Consumers® associates nationwide.
  • Oversaw the management and maintenance of three Ideas To Go facilities located in Orlando, FL; Morristown, NJ and Minneapolis, MN.
Project Manager 07/2006 to 08/2010
Ideas To Go, Inc Orlando, FL.
  • Managed all logistical details for domestic and international projects. Responsibilities included, but not limited to, budget management, client communications, panel recruiting, travel coordination, food & beverage planning, securing unique facilities, vendor relations and day-of-project set up.
  • Assisted sales with developing proposals, costing, planning, execution and billing phases of each project.
  • Managed recruiting efforts for focus groups, which included writing screeners and contacting candidates for market research projects.
  • Provided client care to ensure a climate of creativity.
Creative Consumers® associate 02/2004 to 01/2007
Ideas To Go, Inc Orlando, FL.
Ideas To Go selects highly articulate, imaginative thinkers, and then trains them even further—so they can help stretch the client's thinking and uncover the client's next big idea. Because they go beyond reactions to offer perspectives, insights, and unmet needs, as a Creative Consumers® associates  I helped client teams co-create ideas that not only would drive their initiatives forward, but ground them in authentic experience as well.
Lead Auditor 06/2003 to 12/2006
Biddle and Associates, Inc. Orlando, FL
  • Analyzed corporate telecom invoices for billing inaccuracies.
  • Provided detailed reports for claims against providers.
  • Assisted client during the claims or negotiations process.
  • Evaluated telecom usage and competitive offerings to provide cost savings recommendations.
  • Averaged settlements in the $10K-$15K range and cost saving analysis in the $1k-$5K per month range.
Senior Customer Support Consultant 03/2000 to 10/2002
Broadwing Communications Orlando, FL
  • Managed the retention and growth of a multi-million dollar customer base by providing exemplary client care.
  • Troubleshot various service delivery and invoicing issues.
  • Tracked revenue growth and managed crediting process.
  • Supported Account Managers during pre and post sales meetings.
  • Trained new CSCs and Account Managers 
  • Developed local, regional and national reports to better understand client base accounts and the crediting process.
Technical Consultant Administrator 04/1999 to 03/2000
Broadwing Communications Phoenix, AZ
  • Served as point of contact and advocate for sales, technicians and clients who were navigating the complex world of telecommunication service orders.
  • Coordinated the implementation of voice and data services for the Western Region.
  • Trained and supported new TCAs.
  • Created the Western Region Training Manual.
Project Coordinator 06/1997 to 04/1999
Electric Lightwave, Inc Tempe, AZ
  • Coordinated the implementation of voice and data services for the Western Region.
  • Served as point of contact and advocate for sales, technicians and clients.
  • Trained and supported new Project Coordinators.
Education
Polarity Management: Jun 2011 Creative Problem Solving Institute (CPSI) - Atlanta, GA
Bachelor of Arts (BA): Communication, Broadcasting & Public Relations Dec 1996 Flagler College - St. Augustine, FL
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Resume Details

This is a real resume for a Director of Events & Conference Services in San Anselmo, California with experience working for such companies as San Francisco Theological Seminary, Ideas To Go, Inc. This is one of the hundreds of Director of Events & Conference Services resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Events & Conference Services resume.

Previous Companies:

  • San Francisco Theological Seminary
  • Ideas To Go
  • Inc

Previous Job Positions:

  • Director of Events & Conference Services
  • Events Manager
  • Manager of Operations
  • Project Manager
  • Creative Consumers associate

Schools:

  • Creative Problem Solving Institute (CPSI)
  • Flagler College

Level of Education:

  • Polarity Management
  • Bachelor of Arts (BA)

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