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Windsor Court Hotel - Director Of Catering And Conference Services Resume Example

Riley Powell
XXXX XXXXXX XXXXXX, New Orleans, LA 70130
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Summary:

Accomplished, passionate, and energetic hotel professional with more than 15 years of diverse experience in the fast-paced hospitality industry. I possess excellent leadership, organization and motivational skills, and have a proven track record of building lasting client relationships, developing effective and cohesive teams, and delivering exceptional financial results.   

Skills:

Proficient in Delphi, Daylight, and Hotel Sales Pro Sales and Catering Software. Proficient in Epitome, Opera, and HMS Property Management Systems.

   Proficient in Microsoft Office products (including Excel, Outlook Email, and Word) as well as Google Systems (Gmail, Google Documents and Spreadsheets).

Experience:
Director of Catering and Conference Services Mar 2014Present Windsor Court Hotel New Orleans, LA
  • Direct and supervise a team of three catering and conference services managers and one catering and conference services coordinator in booking and servicing a variety of corporate and social business
  • Monitor catering/conference services team performance and provide guidance as needed 
  • Participate in weekly hotel marketing meetings that address sales and marketing efforts for all aspects of the hotel
  • Participate in weekly hotel revenue strategy meetings to monitor and evaluate business levels so to as to maximize room revenue potential 
  • Plan and develop hotel conference programs and corporate catering events and services according to customer specifications, to include catered food and beverage needs, audio visual requirements, transportation, and other ancillary needs   
  • In collaboration with Director of Sales and Marketing, monitor hotel budgeted revenue goals and individual and group goals of sales team   
  • Developed and implemented CELEBRATE! Catered Events by Windsor Court off premise catering service
Director of Sales and Catering Jan 2011Mar 2014 Keswick Hall at Monticello Charlottesville, VA
  • Daily responsibilities included: Managing and working alongside a sales team of three to book and service a variety of corporate, social, and catering business.
  • Soliciting new business opportunities and maintaining current client relationships through travel, industry event attendance, client entertainment, and sales calls.
  • Setting and monitoring group sales goals and providing counseling and coaching in order to reach those goals.
  • Setting and monitoring Sales and Marketing Department budget to deliver best possible financial results to our ownership.
  • Collaborating with General Manager and Revenue Manager on overall hotel rate strategies.
  • Assisting GM and Marketing Manager on all major aspects of hotel marketing: group and wedding business, leisure and transient business, and hotel food and beverage outlets.
  •  #1 Small Hotel in North America (2011 and 2012) Conde Nast Traveler Magazine.
  • Implemented and currently maintaining a detailed overhaul of the approach to the solicitation and booking of both corporate group and wedding business.
  • Retained position during ownership change January 2012.
  • Responsible for meeting or exceeding a group rooms and catered food and beverage budget in excess of $5 million annually (2011 and 2012) l Responsible for increasing total group room revenues 6% from 2011 until 2013.
Special Events Manager Jun 2008Jan 2011 Charleston Place Hotel Charleston, SC
  • Sold Charleston, SC and Charleston Place Hotel as a destination in tandem with National Sales.
  • Managers to corporate groups, and acted as a counterpart to Conference Services Manager to.
  • handle service aspects of Destination Management needs for those clients.
  • l Booked and coordinated offsite aspects of corporate group business: off site catered events (including site selection, contract negotiation, and food and beverage requirements), golf, tours and other recreation, transportation (including airport transfers), entertainment and decor.
  • l Maintained Catering Sales accounts, relationships and many duties as required by business levels and hotel staffing levels.
  • l Assisted Director of Catering and Director of Food and Beverage with special projects as required.
  • l Consistently met or exceeded budgeted sales goals.
  • l Operated under group food and beverage budget of nearly $10 million.
Catering Sales Manager Jan 2008Jun 2008 Charleston Place Hotel Charleston, SC
  • Responsible for soliciting, booking, and servicing social catering and select corporate catering business.
  • Awarded two Gold Keys in 6 months via Hospitality Marketing Solutions secret shopper program with no formal sales training.
  •  Met or exceeded booking goals 3 out of 6 months in new position.
  • Promoted to Special Events Manager after 6 months in Catering Sales position.
Banquet Captain Aug 2004Jan 2008 Charleston Place Hotel Charleston, SC
  • Duties included set up, execution, and breakdown of a myriad of different private catered meetings and events, including off site catered functions, in collaboration with internal hotel sales and operations team, clients, and third party vendors.
  • Successfully executed corporate and social functions from 10 to 1000 guests, both on and off property 
  • Daily training and mentoring of hotel staff to maintain hotel standards of operation
  • Serviced annual catered food and beverage volume of between $7 and $8 million
Server Assistant-Server-Dining Room Captain Nov 2000Aug 2004 Charleston Grill Charleston Place Hotel Charleston, SC
  • Executed high end, fine dining service at Charleston Place Hotel's flagship restaurant, both in a la carte dining scenarios as well as private group dining.
  • Received extensive food and wine training daily.
  • Progression from server assistant to back waiter to dining room captain within four years.
  • High volume, fine dining environment awarded multiple national and regional awards.
  • Charleston Grill "Associate of the Quarter" award on three occasions.
  • November 2003: traveled to sister property Maroma Resort and Spa, Mexico, to assist in training and developing staff after renovation and reopening at that property.
Server Assistant and Server Oct 1999Nov 2000 Charleston Place Hotel Charleston, SC
  • Entry level position at Charleston Place's casual fine dining restaurant, The Palmetto Cafe.
  • Learned and executed the basics of fine dining.
  • l Promoted to server within one year of hire date.
Education:
English Major Declared Aug 2002 College of Charleston Charleston, SC English
Language:
English: Fluent, Spanish: Low/Average
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Resume Details

This is a real resume for a Director of Catering and Conference Services in New Orleans, Louisiana with experience working for such companies as Windsor Court Hotel, Keswick Hall At Monticello, Charleston Place Hotel. This is one of the hundreds of Director of Catering and Conference Services resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Catering and Conference Services resume.

Previous Companies:

  • Windsor Court Hotel
  • Keswick Hall at Monticello
  • Charleston Place Hotel

Previous Job Positions:

  • Director of Catering and Conference Services
  • Director of Sales and Catering
  • Special Events Manager
  • Catering Sales Manager
  • Banquet Captain

Schools:

  • College of Charleston

Level of Education:

  • English Major Declared

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