Armada Healthcare - Director of Account Management Resume Example

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Jonathan Evans

XX XXXXXXXXX XXXXXX , Carteret , NJ 07008 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX

Professional Summary

Accomplished and energetic Account Manager with a solid history of achievement in Sales and Account Maintenance. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include, Key Account Management, Business Development and Corporate Mission. Proven sales growth and Business Development

Skills

Sales and Marketing
Persuasion

Administration and Management
Complex Problem Solving

Negotiation
Judgment and Decision Making

Time Management
Customer and Personal Service

Experience

Director of Account Management 09/2012 to Present
Armada Healthcare – Florham Park, NJ

Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Visit pharmacies to sell all Armada programs and solutions
Customer support and pull through for Specialty drug contracts and Programs
Identified prospective customers through referrals, organization membership and conference/trade show attendance
Emphasize product pricing and availability based on analysis of customer needs.
Prepare, review and execute sales contracts
Utilized all sales and marketing reports as value added services to enhance opportunities to all pharmacy providers
Worked closely with wholesalers and contracts team to identify linkage issues
Developed trusted advisor relationship with key pharmacy executives
Sold all Armada Portfolios which resulted in success of 385 Accounts in Specialty and Retail Pharmacies opened.
Implemented marketing plans and strategies that increased Armada's revenues.

Business Development Manager 10/2010 to 12/2011
Gen-SourceRx – Carlstadt, NJ

Prepare reports and presentations to communicate Gen-Source Rx needs, status, and progress.
Maintained relationships with leaders within Pharmaceutical community to help identify skills and capabilities necessary to support our missions jointly
Identified and lead opportunities to cross-sell Gen-Source Rx capabilities relevant to pharmacies book of business
Maintained intimate understanding of the industry and competitive environment through regular customer-facing engagements
Ensured a "One Gen-SourceRx business development and service delivery model"
Attended Trade show engagements to reignite pharmacy members of Gen-SourceRx presence and solutions for all their pharmaceutical and contractual needs.

Senior Account Manager 12/2006 to 11/2010
Managed Healthcare Associates – Florham Park, NJ

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
Worked hand in hand with National Account Managers to provide pharmacies with dedicated link to products and services.
Provided reports and analysis to maximize savings and increase profitability for pharmacies
Monitored sales daily with CNO report on all Home Infusion and Combo Shop members.
Verified linkage with wholesalers and vendors were correct with membership and reconciliation department

Recommend products to pharmacies based on customer needs and interests.

Train new employees on all programs and offerings to sell to new and existing members

Consult with clients after sales or contract signing to resolve problems and to provide ongoing support.

Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

Inside Sales Manager 03/2005 to 12/2006
Hanger Prosthetic and Orthotic – West Orange, NJ

Monitor customer preferences to determine focus of sales efforts.

Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on all patients

Represent company at trade association meetings to promote products.

Resolve customer complaints regarding sales and service.
Visited Doctors offices to sell products and generate business to all locations

office manager 03/2001 to 01/2005
Summit Medical Group – Summit, NJ

Direct/coordinate the supportive services department of Scheduling department

Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Explained policies and procedure to patients and all new employees

Set goals and deadlines for the department.

Conduct classes to teach procedures to staff.

Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.

Education

Bachelor of Science: Business Administration Caldwell College -

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