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American Reading Company - Director of Academic Operations Resume Example

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XXXX XXXXXXX XXXXXX, Ardmore, PA 19003
Ph: XXXXXXXXXXXX
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Abigail Morgan
Professional Summary:

Dedicated professional with background in social service, health care, and education fields. Experienced in management,

Excellent interpersonal and communication skills.

.

Skills:
  • Troubleshooting
  • Relationship and team building
  • Strategic planning
  • Interpersonal and communication skills
  • Staff training and development

Experience:
Director of Academic Operations Dec 2012Present American Reading Company King of Prussia, PA Managed department of 6 Program Consultants responsible for support of outside Sales Representatives, inside sales, and internal and external customer service. Responsible for managing sales forecasting reports. Participated in strategic planning and marketing to increase revenue and nationwide company name recognition. Coordinated efforts of Sales, Professional Development, and Operations departments.
Team Manager Mar 1998Aug 1998 Oxford Health Plans Edison, NJ

Managed team of 32 Dedicated Service Managers in place of Team Manager on extended leave of absence. Performed all job functions related to manager position, including communication and enforcement of corporate policies, handling of escalated customer issues, assistance to employees with daily job functions, and human resource issues.

Dedicated Service Manager Nov 1996Mar 1998 Oxford Health Plans Edison, NJ

Selected to serve in pilot program of 20-employee self-directed team granted full responsibility for resolving all issues related to needs of members and providers in Bergen County, NJ. Managed all relations with 3500 plan members and 21 private practice physicians. Researched and resolved issues involving complex medical claims. Investigated medical histories interacting with patients, providers, and medical facilities regarding billing and payment issues. Provided benefit and eligibility information. Coordinated medical care to provide optimal quality patient care in accordance with Oxford Health Plans' specific benefits, policies, and procedures within a cost-effective environment. Served as Mentor to 32 coworkers, providing ongoing training and assistance with complex issues. Represented department in company-wide marketing effort, conducting presentations to insurance brokers, corporate benefits administrators, and physicians. Served on corporate review board to develop medical terminology program used in corporate training program.

Medical Management Coordinator Mar 1996Nov 1996 Oxford Health Plans Edison, NJ

Provided service to members and health care providers related to utilization management programs through responding to telephone inquiries. Precertified elective and emergent inpatient admissions, emergency, and selected outpatient services according to policy and procedure. Acted as a resource to other departments on Medical Management policies. Assessed clinical information to identify and refer members to appropriate case management programs.

Schedule Coordinator Mar 1995Mar 1996 Patient Care, Inc. Westfield, NJ

Coordinated and supervised homecare services provided to a caseload of approximately 100 patients. Scheduled and supervised a field staff of approximately 250 Certified Home Health Aides. Managed select caseload of services contracted by area Visiting Nurse Associations and managed care patients. Processed payroll and billing.

Staffing Coordinator Jun 1994Mar 1995 Medical Innovations Livingston, NJ

Coordinated all skilled and unskilled services provided to a diverse caseload of homecare patients. Scheduled and supervised a field staff of approximately 120 caregivers, including CHHAs, LPNs, RNs, and PTs. Acted as a liaison between patients and employees. Interviewed, hired, and oriented all field employees. Processed employee payroll and participated in billing process. Participated in sales and marketing by providing program education to potential clients and referral sources.

Staff Supervisor Jan 1993Jun 1994 Bayada Nurses King of Prussia, PA

Coordinated and managed services provided to a caseload of homecare clients. Handled all incoming service inquiries regarding home care needs. Provided referrals to other community resources. Functioned as liaison between clients, families, and employees. Scheduled, supervised, and evaluated approximately 300 field employees providing care to clients, including RNs, LPNs, and Home Health Aides. Interviewed, hired, oriented, and initiated salary increments and terminations for field employees. Provided supervision to on-call supervisor. Processed employee payroll.

Care Manager Jul 1991Jan 1993 Northwest In-Home Services Philadelphia, PA

Performed comprehensive social service assessments, developed and monitored service plans, and arranged for services for homebound elderly through the Philadelphia Corporation for Aging. Facilitated the development of informal resources, provided counseling around adjustment issues associated with aging, and provided support to families. Maintained caseload of approximately 85 clients.

Childcare provider Sep 1998Dec 2012 Self-employed Ardmore, PA Established home-based daycare. Provided care for children ranging in age from infancy to school age.
Education:
Bachelor of Arts : Psychology May 1991 Gettysburg College Gettysburg, PA
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Resume Details

This is a real resume for a Director of Academic Operations in Ardmore, Pennsylvania with experience working for such companies as American Reading Company, Oxford Health Plans, Patient Care. This is one of the hundreds of Director of Academic Operations resumes available on our site for free. Use these resumes as templates to get help creating the best Director of Academic Operations resume.

Previous Companies:

  • American Reading Company
  • Oxford Health Plans
  • Patient Care

Previous Job Positions:

  • Director of Academic Operations
  • Team Manager
  • Dedicated Service Manager
  • Medical Management Coordinator
  • Schedule Coordinator

Schools:

  • Gettysburg College

Level of Education:

  • Bachelor of Arts

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