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United Living Community - Director Human Resources Resume Example

Hunter Mitchell
XXXX XXXXXXX XXXXXX , Brookings , SD 57006 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXX
Summary

I am an individual  that is self directed and self driven, with proven skills in operations and development.  I am able to learn new tasks quickly and proficient in growing key customer relationships. 
I am goal-oriented, dedicated, and proactive in high levels of customer satisfaction and meeting aggressive business goals. 
 
Skills
  • Administration and Management
  • Critical Thinking
  • Operation and Control
  • Personnel and Human Resources
  • Judgment and Decision Making
  • Time Management
  • Communication
  • Negotiation
Experience
Director Human Resources 05/2013 to Present
United Living Community Brookings, SD
  • Determine staffing requirements
  • Interviewing
  • Hiring
  • Terminations
  • Administering disciplinary procedures
  • Employee training
  • Employee retention
  • Plan, organize, direct, coordinate the personnel, training or labor relations activities of the organization
  • Orientation process
  • Advise managers on organizational policy matters such as EEO, sexual harassment, and recommended needed changes.
  • Established and implement policy and procedures
  • Conferring with organizational officials and staff members as necessary
  • Payroll

 

Business Office Manager 07/2012 to 05/2013
United Living Community Brookings, SD
 
  • Direct or coordinate the supportive services department of a business, agency, or organization.
  • Prepare and review operational reports and schedules to ensure accuracy and efficiency.
  • Set goals and deadlines for the department.
  • Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
  • Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.
  • Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
  • Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.
  • Maintain awareness of advances in medicine, computerized diagnostic and treatment equipment, data processing technology, government regulations, health insurance changes, and financing options.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
Director of Revenue 07/2010 to 08/2011
eProvider Solutions Sioux Falls, SD
  • Increase sales to new and current clients
  •  Monitor the Healthcare facilities trends on revenue, denials
  • Manage own accounts and projects, working within budget and scheduling requirements.
  • Oversee activities directly related to making products or providing services.
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Attend conferences
Director Healthcare Business Office 08/1999 to 02/2010
Brookings Health System Brookings, SD
  • Created annual goals, objectives and budgets and made recommendations to reduce costs.
  • Administered, directed and coordinated the activities of the department in admissions, billing, central scheduling and switchboard
  • Served as liaison between management, clinical staff and departments.
  • Evaluated procedural changes for cost and staffing
  • Arranged continuing education opportunities for all staff to increase knowledge and skills.
  • Kept abreast of advances in data processing, government regulations, health insurance changes and revenue generating changes.
  • Conducted probationary and annual performance evaluations of all staff in my department
  • Effectively served as an advisory resource by providing patient/family experience expertise.
  • Served on the Compliance committee
  • Worked with departments on charge master changes to maintain profitable charges for procedures and supplies.
  • Revised policies and procedures in accordance
  • with changes in local, state and federal laws and regulations.
  • Organized and led weekly personnel meetings with team members.
  • Established and maintained positive relationships with government regulators, customers and other area healthcare providers.
Business Office Coordinator 12/1996 to 08/1999
Prairie Lakes Hospital Watertown, SD
  • Direct and coordinate activities of the billing and collections for the department.
  • Manage staff, prepare work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures.
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
  • Reviewing financial applications to determine ability to pay.
  • Plan and direct any changes coordinating with other department heads as required.
Receptionists and Information Clerks 12/1995 to 12/1996
Deutsch Chiropractic Watertown, SD
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
  • Receive payment and record receipts for services.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • File and maintain records.
  • Office billings/claims
Insurance Office Manager/ Licensed Agent 06/1990 to 11/1995
Vanhove Insurance Howard, SD
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Listen to and resolve customer complaints regarding services and products.
  • Sell various types of insurance policies to businesses and individuals on behalf of insurance companies, including automobile, fire, life, property, medical and dental insurance or specialized policies.
  • Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
  • Call on policyholders to deliver and explain policy, to analyze insurance program and suggest additions or changes, or to change beneficiaries.
  • Calculate premiums and establish payment method.
  • Select company that offers type of coverage requested by client to underwrite policy.
  • Confer with clients to obtain and provide information when claims are made on a policy.
Education
BA: HealthCare Management/ Business Administration Sep 2015 Bellevue University - Bellevue, NE
Associate of Science: Business Administration Dec 2012 Southeast Technical Institute - Sioux Falls, SD
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Resume Details

This is a real resume for a Director Human Resources in Brookings, South Dakota with experience working for such companies as United Living Community, Eprovider Solutions, Brookings Health System. This is one of the hundreds of Director Human Resources resumes available on our site for free. Use these resumes as templates to get help creating the best Director Human Resources resume.

Previous Companies:

  • United Living Community
  • eProvider Solutions
  • Brookings Health System

Previous Job Positions:

  • Director Human Resources
  • Business Office Manager
  • Director of Revenue
  • Director Healthcare Business Office
  • Business Office Coordinator

Schools:

  • Bellevue University
  • Southeast Technical Institute

Level of Education:

  • BA
  • Associate of Science

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