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American Express - Director Capabilities Resume Example

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Nora Butler
Professional Summary

Seasoned Director with more than 11 years of experience in a fast-paced dynamic and fluid environment.  Excellent relationship, communication and strategic planning skills. Track record of achieving exceptional results in building compliance programs from the ground up and driving key technical deliveries.

  • Strong Relationship Management Skills
  • Strong Influencing and negotiating skills
  • Ability to communicate with all levels of management
  • Track record of leading highly effective teams
  • Critical thinking
  • Complex Problem Solving
  • Effective at Persuasion
  • Great Negotiation Skills
Director Capabilities 01/2014 to Present
American Express Phoenix, AZ
Lead a cross functional team for the design, development, deployment and maintenance of the global Extraordinary Customer Care Online (ECCO) application, which enables world class customer service. 
Lead the Platform technical support and management that services 35 thousand Customer Service Reps globally.  Developed and implement a three year platform strategy.
Director Technical Delivery 10/2006 to 01/2014
American Express Phoenix, AZ
Responsible for application development and maintenance for the 5 top Customer Marketing Capabilities/applications at American Express
Led the implementation of cutting edge digital marketing campaigns
Responsible for ensuring efficient use of $20mm+ annual SQP development budget
Led a team of 10 employees and 160 out-task vendor resources in multiple geographical locations
Successfully Implemented the Business T Compliance Program Office and created a governance structure for SOX compliance.
Led an Independent Test Team across the Risk Information Banking organization– providing test support for multiple initiatives with a budget of $3mm
Director Technical Delivery 11/2004 to 10/2006
American Express Phoenix, AZ
Led a $10 million+ portfolio of strategic projects 
Led the development and implementation of the Enterprise MQ Cluster which resulted in the reduction of development project cost by 60% and an average monthly save of $70K.
Led the Message Broker Upgrade for the Next Generation Middleware Infrastructure which saved the company approximately $130 million dollars over a 7 year period.
Developed and rolled out an enhanced resource assignment database which drastically reduced the resource manager manual work effort by over 40 percent
Led a global matrixed team consisting at any given time of 40 resources
MBA: Business Management Oct 2000 Nova Southeaster University - Ft. Lauderdale, FL
Bachelor of Arts: Marketing Management Dec 1995 Pace University - New York, NY
Community Service
Volunteer, CCV
Volunteer, Homes of Hope
Participate in Mission trips
  • American Express Technologies Excellence Gold Award Winner
  • Chairman's Award for Quality - Honorable Mention 
  • Numerous Rings of Reward for Excellence
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Resume Details

This is a real resume for a Director Capabilities in Phoenix, Arizona with experience working for such companies as American Express. This is one of the hundreds of Director Capabilities resumes available on our site for free. Use these resumes as templates to get help creating the best Director Capabilities resume.

Previous Companies:

  • American Express

Previous Job Positions:

  • Director Capabilities
  • Director Technical Delivery


  • Nova Southeaster University
  • Pace University

Level of Education:

  • MBA
  • Bachelor of Arts

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