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via680 - Director Resume Example

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Nathan Gonzalez
XX XXXXXXXX XXXXX , Canfield , OH 44406
Home: XXXXXXXXXXXX - XXXXXXXXXXXXXXXXXXXX
Professional Summary

Detail-oriented professional with extensive business and software development experience encompassing product development, product management, user testing, infrastructure development, customer support, inbound/outbound marketing and SaaS metrics & analytics.  Motivated leader with strong organizational and prioritization abilities. Accomplished and energetic, with a solid history of achievement in the business environment. 

Experience
05/2013 to Present
Director, Client Metrics and Analytics via680 - Youngstown , Oh
  • Responsible for all software and marketing metrics, as well as,  providing analysis and recommendations for optimization of each metric tracked.
  • Provides detailed monthly reports and insights to executive level staff, investors and share holders.
  • Selects and implements all analytic based tracking software tools, reporting tools and management systems. 
09/2009 to 04/2013
Director, Client Experience and Support via680 - Youngstown , Oh
  • Managed client support department staff including daily operations of our call center.
  • Oversaw creative content development team, in order to provide the best self serve help content to end users via our help portal. 
  • Researched, selected and implemented the infrastructure software systems for this department which included the support ticketing software (Zendesk) and  users testing  tools (UserTesting).
06/2008 to 08/2009
Operations Associate Green Energy TV - Youngstown , Oh
  • Wrote weekly blogs for the website that centered around green energy technologies.
  • Consulted on operational issues and made suggestions to optimize the daily workflow of the company.
  • Provided user feedback and suggested next steps to improving the user experience on the site.
03/2003 to 04/2005
Project/ Case Manager Magellan Health Services - Pittsburgh, Pa
  • Managed full case load of inpatient clients for various major health plan providers.  
  • Performed utilization review for all patients who were in the hospital to authorize their care for payment. 
Proficient Tools
  • Jira
  • Confluence
  • Django
  • Zendesk
  • ActOn
  • Salesforce
  • AdRoll
  • Google Analytics
  • Google Drive
  • Google Adwords
  • Microsoft Office
  • Evergage
  • Wordpress
  • UserTesting
Education
08/1998
Masters of Education:
Kent State University - Kent, Oh
06/1996
Bachelor of Arts: Psychology
Ohio University - Athens, Oh
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Resume Details

This is a real resume for a Director in Canfield, Ohio with experience working for such companies as Via680, Green Energy Tv, Magellan Health Services. This is one of the hundreds of Director resumes available on our site for free. Use these resumes as templates to get help creating the best Director resume.

Previous Companies:

  • via680
  • Green Energy TV
  • Magellan Health Services

Previous Job Positions:

  • Director
  • Client Metrics and Analytics
  • Client Experience and Support
  • Operations Associate
  • Project

Schools:

  • Kent State University
  • Ohio University

Level of Education:

  • Masters of Education
  • Bachelor of Arts

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