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Countryside Association - Direct Support Proffesional Resume Example

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XXXX XXXXXXXX XXXX, Mount Prospect, IL 60056
XXXX XXXXXXXX XXXX, 60056, Mount Prospect IL
Professional Summary

Seasoned CSR Rep with more than 7 years of experience in fast-paced call center and warehouse environment.

Excellent communication and problem solving skills. Track record of achieving exceptional results in first call resolution and retaining customers.

  • Customer and Personal Service
  • Time Management
  • Monitoring
  • Instructing
  • Repairing
  • Installation
CSR Rep Mar 2015Mar 2016 Nicor Gas Naperville, il Received high volume of inbound customer calls, pertaining to billing questions, starting new service, setting appointments for repairs, and gas emergency.  Assist customers with setting up online accounts, advised on information to cut cost of bill, Transferred to the correct internal department to further help their needs.
Direct Support Proffesional Jun 2012Feb 2015 Countryside Association Waukegan, IL

Provide direct supervision to individuals with developmental disabilities with communication, independent living skills, work skills, and finding employment.  Assist case workers with service objectives to ensure individual would have best chance to reach personal goals.


Tech Support Apr 2009May 2012 Grohe America Roselle, IL Receive inbound calls and, emails from new and existing customers regarding product information , step by step help with installation of new products also repair of old products such as shower valves, faucets, and fixtures..  Help determine product warranty availability.
Customer Service Rep Mar 2008Mar 2009 Verizon Wireless Elgin, IL Answered high volume of inbound customer calls to assist customers with billing, plan information, new accounts as well as light tech support with setup up new devices.  Keep records of customer interactions or transactions, , complaints, or comments, as well as actions taken.
Returns Technician Nov 2004Jan 2008 CDW Vernon Hills, IL Accepted items being returned for repair, refund and or additional configuration.  Ensure items being returned are in acceptable condition. Labeled items according to department item needed to be returned to.  Create, maintain, and enter information into database using AS400 system.
High School Diploma: General studies Jun 2001 Prospect High School Mount Prospect, IL
Associate of Science: Business Management Harper College Palatine, IL
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Resume Details

This is a real resume for a Direct Support Proffesional in Mount Prospect, Illinois with experience working for such companies as Nicor Gas, Countryside Association, Grohe America. This is one of the hundreds of Direct Support Proffesional resumes available on our site for free. Use these resumes as templates to get help creating the best Direct Support Proffesional resume.

Previous Companies:

  • Nicor Gas
  • Countryside Association
  • Grohe America

Previous Job Positions:

  • Direct Support Proffesional
  • Tech Support
  • Customer Service Rep


  • Prospect High School
  • Harper College

Level of Education:

  • High School Diploma
  • Associate of Science

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