Shentel - Direct Sales Representative Resume Example

Professional Summary

Hard working Sales representative who drives high sales in both slow and busy shifts. Patient and Caring with background in customer care and call centers. Very detail oriented and great with meeting deadlines and can adapt quickly to change as well as outgoing.

Skills

English Language
Customer and Personal Service

Critical Thinking
Negotiation

Active Listening
Persuasion

Writing

Experience

Direct Sales Representative Sep 2013－Dec 2013 Shentel － York, PA

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Record names, addresses, purchases, and reactions of prospects contacted.

Customer Service Representative Nov 2011－Oct 2013 Dollar Tree － Lafayette, LA

Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
Explain products or services and prices, and answer questions from customers.
Obtain customer information such as name, address, and payment method, and enter orders into computers.
Answer telephone calls from potential customers who have been solicited through advertisements.

Crew Member Nov 2010－Oct 2012 Wendy's － Bronx, NY

Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Accept payment from customers, and make change as necessary.
Request and record customer orders, and compute bills using cash registers, multicounting machines, or pencil and paper.
Clean and organize eating, service, and kitchen areas.
Notify kitchen personnel of shortages or special orders.
Communicate with customers regarding orders, comments, and complaints.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee using proper safety precautions and sanitary measures.
Relay food orders to cooks.
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Collect and return dirty dishes to the kitchen for washing.
Wash dishes, glassware, and silverware after meals.

Customer Care Oct 2009－Aug 2010 Snap-On Tools － Louisville, KY

Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Help customers try on or fit merchandise.
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Prepare merchandise for purchase or rental.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Bag or package purchases, and wrap gifts.
Clean shelves, counters, and tables.

Sales Representative May 2007－Mar 2009 Colonial Life － Naples, FL

Greet customers and ascertain what each customer wants or needs.
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise.
Compute sales prices, total purchases and receive and process cash or credit payment.
Help customers try on or fit merchandise.
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
Demonstrate use or operation of merchandise.
Place special orders or call other stores to find desired items.
Prepare merchandise for purchase or rental.
Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
Bag or package purchases, and wrap gifts.
Clean shelves, counters, and tables.

Education