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American Embassy Quito - Diplomatic Courier Escort And Supervisor Of The Diplomatic Post Office And Unclassified Pouch Office Resume Example

Jayden Robinson
XXXX XXXXX XXX XXXX, DPO, AA 34004
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Retired Supervisory Special Agent of the Drug Enforcement Administration with international and domestic experience,encompassing 30 years in law enforcement. Substantial liaison experience with cabinet level representatives of foreign governments, U.S. government officials and military personnel, as well as private sector representatives. Works effectively with people of diverse professional, personal and cultural backgrounds to develop critical working relationships. Extensive experience in managing staff and budgets. Exceptional leader with an outstanding work ethic, successful at making critical decisions quickly and effectively. Exceptional leader highly effective at risk and operational management.

Skills

  • Top Secret U.S. Government Security Clearance 
  • Ethical and honest
  • Investigations expert
  • Calm in crisis situations
  • Effective leader
  • Project management
  • Program auditing
  • Superior oral and written communication skills

 

 

Experience
Diplomatic Courier Escort and Supervisor of the Diplomatic Post Office and Unclassified Pouch Office 12/2013 - 06/2014
American Embassy Quito - Quito, Ecuador

Diplomatic Courier Escort for the American Embassy Quito, Ecuador, responsible for receiving, processing, securing, transporting and shipment of classified materials.


    •  Monitored program effectiveness.
    • Adhered to all confidentiality requirements at all times.
    • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
    • Identified individual development needs with appropriate training.
    • Trained, coached and mentored staff to ensure smooth adoption of new program.


Senior Police Instructor 08/2012 - 08/2013
U.S. Department of State, Bureau of International Narcotics and Law Enforcement Affairs - Chihuahua, Mexico
  • Senior Police Advisor and Senior Police Instructor for Bureau of International Narcotics and Law Enforcement Affairs in Mexico
  • Performed as Program Manager, trainer, mentor, and advisor, assisting to train Mexico's Law Enforcement Agencies through the development of competent, professional, self-sufficient Mexican Police Forces that adhere to the rule of law.
  • Senior Police Instructor in Basic Firearms & Police Tactics, Narcotics & Undercover Investigations and Organized Crime to the Municipal and State Police attending the "Escuela Estatal de Policia"
  • Areas of Responsibility: Curriculum Development, Program Management, Law Enforcement, Counter Insurgency, Counter-Terrorism, Intelligence & Threat Analysis, Liaison & External Relations with Foreign Government Entities, Mentoring & Training.
  • Planned, implemented, monitored, and assessed a classroom instructional program which was consistent with Escuela Estatal de Policiaregulations and goals.
    • Successfully improved student participation in the classroom through integration of creative role-playing exercises.
    • Consistently received positive teacher evaluations from students.
    • Used role playing, simulations, team exercises, group discussions, videos and lectures to instruct participants in a variety of ways.

     

    • Worked with an average of [number] participants per class.
    • Assumed ownership of all training program initiatives.

     

    • Clearly communicated objectives for all lessons, units and projects to all participants.
Assistant General Services Officer, American Embassy Colombo, Sri Lanka 11/2011 - 08/2012
U.S. Department of State

Resolved day to day General Services issues at the American Embassy Colombo while ensuring proper control of United States Government assets.


  • proper control of.
  • United States Government assets.
  • Responsible for streamlining warehouse operations and the delivery of United States Government..
  • property in order to provided a better quality of life for Embassy employees and their families.
  • Completed [Number] performance reviews each quarter, offering praise and recommendations for improvement.
  • Compiled and drafted [Number] [Report type] reports each [Time period].
  • Answered an average of [number] calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Adhered to all confidentiality requirements at all times.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Strong leader of customer support staff.
  • Provided accurate, specific and timely performance feedback for CSRs.
  • Fostered an environment which encouraged continual process improvements.
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals


Law Enforcement Professional 08/2010 - 10/2011
Military Resources Professionals Incorporated - Tirkit, Iraq
  • Assigned to the 4th Infantry Division, Provost Marshals Office (PMO) assisting in the development of intelligence driven criminal investigations.
  • Subject Matter Expert assigned to the 4th Infantry Division, Provost Marshals Office assisting in the development of intelligence driven criminal investigations.
  • Advisor and trainer to United States Forces, in their execution of law enforcement related responsibilities, including capacity building of Host Nation Security Forces, in furtherance of Rule of Law.
  • Advisor and trainer to United States Forces, using law enforcement and intelligence gathering knowledge and expertise, to understand, identify, target, penetrate, interdict, and suppress criminal-like, insurgent networks and special group criminals.
  • Advisor and trainer to United States Forces, on the role of forensics in the judicial, biometric and criminal intelligence processes.
  • Administrative requirements and reporting of Brigade Law Enforcement Professionals as directed by the Military Professional Resources Incorporated Country Management Team and Military Professional Resources Incorporated Headquarters.
Executive Advisor to the Government of Afghanistan 04/2009 - 04/2010
U.S. Training Center - Kabul, Afghanistan
  • Subject Matter Expert (SME) and Executive Advisor within the Afghanistan Ministry of Interior (MoI) Counter- Narcotics Police Afghanistan (CNPA) providing on-site leadership, guidance, advice, and review of management practices and programs.
  • Assisted in the development and implementation of plans, policies and procedures to support the overall law enforcement, intelligent gathering and counter narcotics efforts of the Government of Afghanistan.
  • Initiated and conduct training for senior level management of the CNPA on Best Practices for the integration and use of these policies and procedures.
  • Coordinated with the U.S. Military and the NATO training mission for Afghanistan.
Supervisory Special Agent 01/1988 - 01/2008
U.S. Department of Justice
  • Acting Unit Chief, Washington D.C., Office of the Deputy Administrator, Executive Policy and Strategic Planning.
  • Group Supervisor, La Paz Country Office and El Paso Field Division.
  • Advisor and trainer to the Command Staff of the Bolivian National Police, Narcotics Directorate and Sub-Directories.
  • Acting Assistant Regional Director, Southern Cone Region South America.
  • Acting Resident Agent in Charge, of the Trinidad, Bolivia and Sao Paulo, Brazil Resident Offices.
  • Managed and directed the Self Inspection Program of the Southern Cone Region South America.
  • Provided oversight to the U.S. Congressionally mandated Special Investigative Unit in Bolivia.
  • Developed and directed strategic initiatives and projects to strengthen the capacities of the Bolivian National Police.
  • Enhanced cooperation with the United States Department of State, Bureau of International Narcotics and Law Enforcement Affairs, for the implementation of counter-narcotics projects.
  • Supervisor El Paso Field Division, Mobile Enforcement Team.
  • Special Agent, Lubbock Resident, El Paso District Office, Lima Country Office and Albuquerque District Office.
  • Advisor and trainer to the Command Staff of the Peruvian National Police Narcotics Directorate and Sub-Directorates.
  • Established, mentored, supervised, and trained specially vetted police units funded by the Department of State, Bureau of International Narcotics and Law Enforcement Affairs.
  • Coordinated criminal and intelligence operations with Mexican Federal Police.
  • Liaison officer with the New Mexico State Police and Police Departments in Eastern New Mexico.
Police Officer within the State of New Mexico 01/1979 - 01/1988
Prior Law Enforcement
Education
Bachelor of Science: Criminal Justice Eastern New Mexico University - Portales, New Mexico Formal Training Graduate of Eastern New Mexico University, Portales, New Mexico, Bachelor of Science Degree, Criminal Justice.
Group Supervisors Academy - Quantico, Virginia Graduate of the U.S. Drug Enforcement Administration, Group Supervisors Academy, Quantico, Virginia.
Albuquerque Police Academy - Albuquerque, New Mexico Graduate of the Albuquerque Police Academy, Albuquerque, New Mexico.
English and Spanish Language Certified New Mexico Law Enforcement Academy - Santa Fe, New Mexico Graduate of the New Mexico Law Enforcement Academy, Santa Fe, New Mexico.
Degree: Special Agents Academy - Quantico, VA Graduate of the U.S. Drug Enforcement Administration, Special Agents Academy, Quantico, Virginia.
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Resume Details

This is a real resume for a Diplomatic Courier Escort and Supervisor of the Diplomatic Post Office and Unclassified Pouch Office in DPO, Armed Forces Americas with experience working for such companies as American Embassy Quito, Us Department Of State, Bureau Of International Narcotics And Law Enforcement Affairs. This is one of the hundreds of Diplomatic Courier Escort and Supervisor of the Diplomatic Post Office and Unclassified Pouch Office resumes available on our site for free. Use these resumes as templates to get help creating the best Diplomatic Courier Escort and Supervisor of the Diplomatic Post Office and Unclassified Pouch Office resume.

Previous Companies:

  • American Embassy Quito
  • US Department of State
  • Bureau of International Narcotics and Law Enforcement Affairs

Previous Job Positions:

  • Diplomatic Courier Escort and Supervisor of the Diplomatic Post Office and Unclassified Pouch Office
  • Senior Police Instructor
  • Assistant General Services Officer
  • American Embassy Colombo
  • Sri Lanka

Schools:

  • Eastern New Mexico University
  • Group Supervisors Academy
  • Albuquerque Police Academy
  • New Mexico Law Enforcement Academy
  • Special Agents Academy

Level of Education:

  • Bachelor of Science
  • Degree

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