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Amazoncom Customer Service - Digital Specialist Resume Example

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Isaac Wright
XXXXX XXXXXXXXXX XXXXX , Tampa , FL 33626 | (H) XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary
  • Proficiency in Microsoft Word, Excel, and Access.
  • Type 65 wpm.
  • Experience in superior customer service in phone service, retail
    and dealing with the public.
  • Extensive technical problem solving.
Skills
  • Excellent research and communication skills.
  • Able to identify, effectively research, and resolve customer issues.
  • Customer Centric with emphasis on customer experience and first contact resolution.
  • Team player with a strong commitment to uphold leadership principles
  • Leader focusing on associate development and success
  • Think big - focusing on success.
  • Open communication – building/maintain relationship's with leadership built on respect, trust and honesty.
  • Able to deliver results while maintaining integrity.  
Experience
Digital Specialist 07/2009 to 09/2014
Amazon.com Customer Service
Provide customer service and technical troubleshooting in a fast paced call center environment.
  • Assist customers via telephone with account and order issues as well as troubleshooting devices.
  • Ensure proper transfer of calls to appropriate departments and staff.
  • Providing follow-up assistance on any customer issue that cannot be immediately resolved in order to ensure complete customer satisfaction.
  • Research and resolve billing issues.
  • Recognize, document, and alert members of my leadership team of any trends that may be the direct cause of increases in call volume.
  • Worked on specialty teams such as an Escalation Team and Training Team.
  • Worked on special projects and deep dives.         
Training specialist Peak seasons 2011, 2012 and 2013 08/2011 to 01/2014
Amzon.com Customer Service
  • Display excellent presenter skills with the ability to encourage a great learning environment.
  • Instrumental in development of curriculum.
  • Developed projects such as ; Standard work / On-boarding SOP, and network projects 
  • Delivering results within all of my classes over the 3 year displaying exceptional numbers fresh out of training.
  • Showing superior judgment, confidentiality, diplomacy, and tact, with a willingness to speak up in the midst of adversity. 
  • On-boarded and mentoring new Training Specialists, assisting with presenting skills and the related reporting involved.
  • Transitioned alongside leadership, taking escalations and answering questions CSA's.
  • Work closely with CS Managers, Learning Manager, Leads and Operations Team to ensure CSA and Customer excellence.
Customer Service Represenative 04/2008 to 06/2009
DirecTV
  • Provided customer service via telephone in a high volume call center 
  • Resolved account and subscription issues as well as provided technical support.
  • Assisted customers via phone contact with immediate response to customer concerns.
  • Ensure customers concerns are met through proper transfer and customer relations.
  • Identify, research, and resolve customer issues using the a database platforms.
  • Assist customers with billing issues and attempt to resolve these matters in the most customer friendly manner.
  • Extending offers for the purposes of customer retention.         
Shift Supervisor 01/2004 to 03/2008
Starbucks Coffee Company
  • Anticipated customer and store needs by consistently evaluating environment and customers cues. ·        
  • Executed store operations during scheduled shifts.
  • Ensured that all service and operational needs were met.  
  • Recognized and reinforced individual accomplishments.  Trained new employees using positive reinforcement and respectful coaching as needed.
  • Maintained positive environment by recognizing employee issues and morale changes.
  • Calculated store needs/ordering.
  • Performed accounting and banking tasks.
Education
High School Diploma: Guyan Valley High School - Branchland, WV
Law Enforcement Specialist training US Air Force Technical School - San Antonio, TX
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Resume Details

This is a real resume for a Digital Specialist in Tampa, Florida with experience working for such companies as Amazoncom Customer Service, Amzoncom Customer Service, Directv. This is one of the hundreds of Digital Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Digital Specialist resume.

Previous Companies:

  • Amazoncom Customer Service
  • Amzoncom Customer Service
  • DirecTV

Previous Job Positions:

  • Digital Specialist
  • Training specialist Peak seasons 2011
  • 2012 and 2013
  • Customer Service Represenative
  • Shift Supervisor

Schools:

  • Guyan Valley High School
  • US Air Force Technical School

Level of Education:

  • High School Diploma

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