Upper East Tennessee Regional Juvenile Detention Center - Detention Officer Resume Example

Nkae Obcan

XXXX XXXXXX XXXX XXXX, Johnson City, TN 37604

Ph: XXXXX XXXXXXXX

XXXXXXXXXXXXXXXXX

Professional Summary

Reliable Detention Officer with a degree in Criminal Justice and background in restaurant management. Dedicated and professional with 10 years of experience in personnel management and securities operations.

Skills

Customer and Personal Service
Administration and Management

Monitoring
Critical Thinking

Judgment and Decision Making
Psychology

Public Safety and Security
Law and Government

Computers and Electronics

Experience

Classificaiton/Detention Officer Oct 2015－Current Upper East Tennessee Regional Juvenile Detention Center － Johnson City, TN

Create, maintain, and enter information into databases for all residents at time of entry.

Operate office equipment, such as fax machines, copiers, and phone systems.

Complete forms in accordance with company procedures.

Conduct searches to find needed information, using such sources as the Internet.

Train and assist staff with computer usage.

Maintain security of the detention block and access to the facility.

Store Manager Jun 2015－Oct 2015 Fuddruckers － Asheville, NC

Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

Inventory stock and reorder when inventory drops to a specified level.

Instruct staff on how to handle difficult and complicated situations.

Hire, train, and evaluate personnel in all departments, promoting or firing workers when appropriate.

Assign employees to specific duties.

Keep records of purchases, sales, and requisitions.

Enforce safety, health, and security rules.

Plan and prepare work schedules and keep records of employees' work schedules and time cards.

Shift Manager Jun 2013－Jun 2015 Fuddruckers － Johnson City, TN

Resolve customer or employee complaints.

Greet customers and ask about the quality of service they are receiving.

Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.

Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters.

Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock.

Keep records and accounts.

Coordinate and supervise work of kitchen staff.

Substitute for or assist other cooks during emergencies or rush periods.

Estimate expected food consumption, requisition or purchase supplies, or procure food from storage.

Manager/Baker Aug 2003－Mar 2013 Atlanta Bread Company － Johnson City, TN

Observe color of products being baked and adjust oven temperatures and humidity accordingly.

Combine measured ingredients in bowls of mixing, blending, or cooking machinery.

Place dough in pans, molds, or on sheets and bake in production ovens.

Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.

Apply glazes, icings, or other toppings to baked goods, using spatulas or brushes.

Prepare or maintain inventory or production records.

Count money and make bank deposits.

Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.

Investigate and resolve complaints regarding food quality, service, or accommodations.

Education