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Denali Advanced Integration - Desktop Support Technican Ii Resume Example

Lily Sanders
XXXXX XXX XXX XXXXX XXXX, Normandy Park, WA 98148
Ph: XXXXXXXXXXXX
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Professional Summary

Service-oriented Desktop Support Technician with seven year background in enterprise technical support. Core competencies include first effort troubleshooting, hardware and software support as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Extensive Microsoft OS and software knowledge
  • COMTIA Network+ and A+ certifications
  • Printer and peripheral installation, configuration, and troubleshooting
  • Knowledge of Active Directory 
  • Network troubleshooting
  • Complex Problem Solving
  • Time Management
  • Active Learning
  • Judgment and Decision Making
Experience
Desktop Support Technican II Mar 2012Present Denali Advanced Integration Redmond, WA
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
  • Demonstrated experience working with hardware and software vendors.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
•Provide timely and effective computing assistance to all       users of departmental computing and networking resources. 
  • Experience in supporting Microsoft suite of application software.
  • Strong organizational,  interpersonal, written and verbal communications skills.


  • Help Desk Analyst Jan 2011Mar 2012 ICONMA East Brunswick, NJ
    • Answer incoming calls from end users regarding computer software or hardware operation to resolve problems.
    • Serves as technical adviser, providing front telephone and remote desktop support
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Follow proper escalation procedures when required.
    • Completed various training courses provided by the client for their proprietary software and systems, as well as commercial software used in the environment.
    Universal Analyst Jan 2008Mar 2009 TekSystems Creve Couer, MO
  • Answer incoming calls from end users regarding computer software or hardware operation to resolve problems.
  • Serves as technical adviser, providing front telephone and remote desktop support
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Follow proper escalation procedures when required.
  • Completed various training courses provided by the client for their proprietary software and systems, as well as commercial software used in the environment.


  • Education
    Associate of Science: Computer Networking Jun 2003 Ranken Technical College Saint Louis, MO
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    Resume Details

    This is a real resume for a Desktop Support Technican II in Normandy Park, Washington with experience working for such companies as Denali Advanced Integration, Iconma, Teksystems. This is one of the hundreds of Desktop Support Technican II resumes available on our site for free. Use these resumes as templates to get help creating the best Desktop Support Technican II resume.

    Previous Companies:

    • Denali Advanced Integration
    • ICONMA
    • TekSystems

    Previous Job Positions:

    • Desktop Support Technican II
    • Help Desk Analyst
    • Universal Analyst

    Schools:

    • Ranken Technical College

    Level of Education:

    • Associate of Science

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