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Fresenius Medical Care Rtg - Desktop Support Specialist Resume Example

Olivia Sanchez
Professional Summary

Seasoned Technologist with more than six years of experience in fast-paced Health Care ,and Corporate environment. Excellent time management and people skills. Track record of achieving exceptional results in system deployments ,and customer service.

  • Windows 95, 2000, Millennium Edition, XP, Window7,Windows 8, Avaya Telecommunication softwareTime Management
  • Active Listening
  • Customer and Personal Service
  • Judgment and Decision Making
Aug 2011Jul 2014 Fresenius Medical Care RTG Waltham, Ma
  • Desktop support Monitoring Issued ticket queue (Remedy), through ticket system to maintenance/Troubleshoot hardware or software issues.
  • Deployed new desktop /Laptop terminals with doc station, and monitor set up.
  • Rebuilt hard drive (imaged) with in house application.
  • Lotus notes, SAP, Pilgrim, and Avaya etc.
  • Configured network/local printers within large range network.
  • Supported user internationally, and nationwide with remote tools Bomgar, Symantec, and DameWare NT Utility.
  • Travel in field internationally , and Nationwide for hardware deployment projects Setup\Host video conference's for CEO, CFO, VP and executives for international meeting and communications.
  • Configured/Support and deployed 80 dell XT2 tablets nationwide for RES dialyze engineers Project.
  • Setup Cisco EX90 telepresence system for VP/ Executives Configured/Sync Blackberry with FMC email through enterprise BB server/IPad, IPhone 3,4,5 ,5s with FMC email using Good software server /Pin Dana Farber Cancer Institute 2011.
Desktop Support Specialist/Help Desk Analyst Jan 2009Jan 2011 Partners Healthcare - Mass General Hospital
  • Diagnosed and resolved hardware and software issues - Windows 2000/Win XP/Win 7 Managed/updated database of networked computers, printers, and laptops Documented status and resolution of help desk tickets 20 daily (Symantec ticket system) Activate Closet ,and wall jacks (patching voice over IP jack) Deployed scanners in hundreds of offices assigned by work orders, opened through Symantec ticket system.
  • Communicating with Users through email regarding issued ticket Outlook.
  • Remote assist users issues through (Caron Tool) Encrypt laptops (Safe boot) protecting patient information for doctors, and nurses on MGH campus.
  • Reimaged/update Operating Systems on PCs, and laptop hard drives.
  • Setup, and deployed hundreds of integrated (monitor and PC in one station) work stations for Doctors, and User throughout the MGH campus.
Desktop Support Jan 2007 PUTNAM INVESTMENTS Boston, MA
  • Collaborated with Technical team on an as needed basis to resolve problems.
  • Independently resolved hardware, network connectivity, and application issues.
  • Operated system maintenance checks to ensure quality and longevity.
  • Communicated with Users cross glob through email (lotus Notes) resolving laptop issues.
  • Wiped and removed hundreds of hard drives for PC or laptop disposal.
  • Setup 50-80 work station for Linux OS classes (Franklin MA site.
Jan 2016 Benjamin Franklin College
Information Technology Jul 2008 Cambridge College Boston, MA
Information Technology Jul 2007 Year Up/Cambridge College Boston , MA
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Resume Details

This is a real resume for a Desktop Support Specialist in DORCHESTER, Massachusetts with experience working for such companies as Fresenius Medical Care Rtg, Partners Healthcare Mass General Hospital, Putnam Investments. This is one of the hundreds of Desktop Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Desktop Support Specialist resume.

Previous Companies:

  • Fresenius Medical Care RTG
  • Partners Healthcare Mass General Hospital

Previous Job Positions:

  • Desktop Support Specialist
  • Help Desk Analyst
  • Desktop Support


  • Benjamin Franklin College
  • Cambridge College
  • Year Up/Cambridge College

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