Wal Mart - Department Manager Resume Example

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Jayden Robinson
XXXX XXXXX XXXXXX XXXX
North Little Rock, AR 72118
Ph: XXXXXXXXXXXX
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Professional Summary

Dedicated Department Manager with 25 years of experience combining management and customer service expertise in Retail Sales and Customer Service. Looking for a position as Customer Service Representative / Receptionist in a fast growth company.

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Coordination
  • Judgment and Decision Making
  • Complex Problem Solving
  • Negotiation
  • Management of Material Resources
Experience
Department Manager, Jewelry, Shoes, Accessories, and Boys' Clothing Dec 2010Present Wal-Mart, Inc. Maumelle, AR
  • Manage staff and assigning specific duties.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Solicit sales of new or additional services or products.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
Associate, Jewelry Dept. Nov 1999Dec 2010 Wal-Mart, Inc. North Little Rcok, AR
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Prepare sales slips or sales contracts.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Inventory stock and requisition new stock.
Sales Associate, Jewelry Dept. Jun 1989Apr 1999 Wal-Mart, Inc. Little Rock, AR
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Prepare sales slips or sales contracts.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Sales Associate, Jewelry Dept. May 1998Jan 1999 Sears, Inc. North Little Rock, AR
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Education
Bachelor of Arts: Business Administration Little Rock, AR University of Arkansas at Little Rock Dec 1995
High School Diploma Lonoke, AR Lonoke High School May 1987
Languages
Persian
Awards
  • Several rewards for exceptional customer service within the Wal-Mart company.
  • Annual employee evaluations consistently reflect solid work ethic and exceed expectations.
  • Employee of the Month, on several occasions.

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About this resume

Department Manager FROM North Little Rock , Arkansas RESUME

This is a resume for a Department Manager in North Little Rock, Arkansas with experience working for such companies as Wal Mart and Inc. The grade for this resume is 0 and is one of hundreds of Department Manager resumes available on our site for free. Use these resumes as templates to get help creating the best Department Manager resume.

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School Attended
University of Arkansas at Little Rock