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Demo Sales - Demonstrator Resume Example

Henry Hernandez
Professional Summary:

Service-oriented Customer Service Representative with over 30 years of combined U.S. Military, Call Center, and Retail Sales.  Core competencies include an unwavering commitment to customer service with the ability to build productive relationship and resolve complex issues as well as excellent communication and time management skills.  Handles tasks with accuracy and efficiency.

  • Customer Focus
  • Familiarity with multiple browsers, multiple tabs, and  window navigation
  • Effective verbal and written communication with internal and external customers
  • Active Listener
  • Service Orientation
  • Monitoring, accuracy and attention to detail
  • Management of Personnel Resources
  • Judgment and Decision Making
  • Critical Thinking
Demonstrator May 2014Present Demo Sales Lakeland, FL
  • Demonstrate and explain products, methods to persuade customers to purchase products
  • Provide product samples, coupons, informational brochures or other incentives to persuade customers to buy products
  • Keep areas neat while working and return items to correct locations following demonstrations
  • Record and report demonstration-related information main headquarters
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
  • Suggest specific product purchases to meet customers' needs.
  • Transport, assemble, and disassemble materials used in presentations.
  • Sell product being promoted

Sales Associate Apr 2014Present Macy's Inc Orlando, FL
  • Greet customers and ascertain what each customer wants or needs.
  • Describe merchandise and explain use, operation, and care of merchandise to customers.
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
  • Answer questions regarding the store and its merchandise.
  • Compute sales prices, total purchases and receive and process cash or credit payment.
  • Prepare sales slips or sales contracts.
  • Help customers try on or fit merchandise.
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
  • Place special orders or call other stores to find desired items.
  • Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
  • Prepare merchandise for purchase or rental.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.
  • Ticket, arrange and display merchandise to promote sales.
  • Exchange merchandise for customers and accept returns.
  • Bag or package purchases, and wrap gifts.
  • Clean shelves, counters, and tables.
Shipping and Receiving Supervisor Feb 2011Feb 2014 Exelis Inc Camp Arifjan , KU
  • Examine shipment contents and compare with records such as manifests, invoices, or orders to verify accuracy.
  • Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
  • Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
  • Confer or correspond with establishment representatives to rectify problems, such as damages, shortages, or nonconformance to specifications.
  • Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter.
  • Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials.
  • Deliver or route materials to departments using handtruck, conveyor, or sorting bins.
  • Requisition and store shipping materials and supplies to maintain inventory of stock.
  • Determine shipping methods, routes, or rates for materials to be shipped.
  • Compute amounts, such as space available, shipping, storage, or demurrage charges, using computer or price list.
  • Compare shipping routes or methods to determine which have the least environmental impact.
Operations NonComissioned Officer in Charge Feb 1985Mar 2005 U.S. Air Force

Served as office manager for three U.S. Defense Attaché' Offices, U.S. Embassy Pakistan, Egypt, and Uganda.  Duty also included, RAF Lakenheath, Elemendorf, Alaska, Vandenberg AFB, California and McGuire AFB, New Jersey.  Coordinate with Host Country National for U.S. Military Aircraft overflight and landing and personnel clearances.  Developed and maintained the training budget, administered and proved guidance for the host country military for U.S. specialized training. 

Responsible for the commander's calendar, tracked suspense's, arranged hotel accommodations and transportation for visitors and office personnel. 

Prepared and routed incoming/outgoing mail.  Reviewed all incoming and outgoing memorandums for accuracy.  Served as the base assistance Records Manager, Managed base's database for compliance for official records, filing, retrieval and storage/retention. Reviewed and processed Freedom of Information Act requests.  Assisted the Official Mail Center, sorted mail, served as property book manager, ensured accountability for equipment and requisitions.  Served as Safety Representative for the unit.  Served as Assistance Non-commissioned Officer of Publications and Forms Distribution, distributed publications and forms to the base population, Inventoried and reordered stock  and restocked selves for warehouse.  Supervised, conducted training and mentored subordinates. 

Customer Service - Call Center May 1994Dec 1995 Georgia Power Atlanta, GA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Solicit sales of new or additional services or products.
Branch Manager, Transportation Container Shipping Operations Dec 1995 CSA Ltd Camp Arifjan , KU
  • Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Monitor spending to ensure that expenses are consistent with approved budgets.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Direct investigations to verify and resolve customer or shipper complaints.
  • Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.
  • Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources.
  • Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
  • Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.
  • Implement schedule and policy changes.
  • Serve as contact persons for all workers within assigned territories.
  • Develop criteria, application instructions, procedural manuals, or contracts for federal or state public transportation programs.
High School Diploma May 1979 Newton High School Newton, Ms
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Resume Details

This is a real resume for a Demonstrator in Orlando, Florida with experience working for such companies as Demo Sales, Macys Inc, Exelis Inc. This is one of the hundreds of Demonstrator resumes available on our site for free. Use these resumes as templates to get help creating the best Demonstrator resume.

Previous Companies:

  • Demo Sales
  • Macys Inc
  • Exelis Inc

Previous Job Positions:

  • Demonstrator
  • Sales Associate
  • Shipping and Receiving Supervisor
  • Operations NonComissioned Officer in Charge
  • Customer Service Call Center


  • Newton High School

Level of Education:

  • High School Diploma

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