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Pro Flex Unlimited - Customer Survive Representative Rsg Resume Example

Skylar Simmons
XXXX XXXXXXXXX XXXX XXXXXX, Gresham, OR 97080
XXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXXXXXXXXX
Professional Summary

• Achievement-driven Customer Service Specialist with 20 years' experience in providing exceptional service to customers by accurately handling customers orders, inquiries, issues and complaints. Committed to remain constantly aware of customers needs. Excellent communication, problem solving and time management skills along with prior cash handling experience. Trained in different sub-fields of Customer Service industry.

• Energetic, results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Skills
  • Creative problem solver
  • Quick learner
  • Exceptional Communication Skills
  • Customer and Personal Service
  • Strong client Relations
  • Multi-line phone skills
  • Detail oriented
  • Honesty/Integrity
  • Adaptability
  • Flexibility
  • Hard working
  • Team motivated
  • Dedicated
  • Responsible
  • Dependable
  • Active Listening
  • Service Orientation
  • Social Perceptiveness
  • Critical Thinking
  • Judgment and Decision Making
  • Production and Processing
  • Time Management
  • Troubleshooting
Experience
Pro Flex Unlimited Hillsboro, OR Customer Survive Representative RSG Mar 2015May 2015
  • Provide premium customer service through professional, timely, and accurate communication. Answer in-coming calls from retailers, sales representatives, and internal partners. Drive these relationships through constant communication maintaining a proactive approach.
  • Drive resolution of account issues through problem solving, escalation, and collaboration with internal and external stakeholders. Ensure proactive relationship management by regular contact and follow up on supply chain challenges.
  • Track and maintain orders ensuring accurate and timely delivery of products to accounts.
  • Direct, coordinate and process all sales orders throughout the entire process. Analyze all purchase orders to ensure accuracy for terms and pricing, delivery information, vendor compliance and dates in order to reduce vendor chargeback's. Execute and order changes, track product delivery, order fill rates, and resolve routing issues. Track shipping and delivery activities, run, analyze, and interpret order management reports.
  • SAP Software.
Essilor of America Portland, OR Key Account Representative Feb 1986Jun 2009
  • Monitored high priority customer orders to ensure they were fulfilled with 100% accuracy a timely manner.
  • In charge of 25 key accounts, 5 of which were high volume contributing to 75% of the overall revenue generated for this facility.
  • Maintaining relations to all key customers as well as customers daily over the phone averaging up to and oftenexceeding 100 calls per day.
  • Key role in resolving customer discrepancies such as quality, shipping issues, order fulfillment and disgruntled patients.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Provided an elevated customer experience to generate a loyal clientele.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Effectively communicated with the companies outside sales force.
  • Developed reputation as an efficient customer service provider with high levels of accuracy.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
  • Maintained a detail oriented work space.
  • Locate and correct data entry errors.
  • Work with outside couriers to ensure delivery accuracies.
  • Occasionally dealing directly with patients to resolve order issues and complaints.
  • Work directly with Ophthalmologists, Optometrists and their staff.
  • DVI Software
Education
New Horizons Computer Learning Portland, OR Microsoft Word: Filemaker PRO Certificate Jun 1999
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Resume Details

This is a real resume for a Customer Survive Representative RSG in Gresham, Oregon with experience working for such companies as Pro Flex Unlimited, Essilor Of America. This is one of the hundreds of Customer Survive Representative RSG resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Survive Representative RSG resume.

Previous Companies:

  • Pro Flex Unlimited
  • Essilor of America

Previous Job Positions:

  • Customer Survive Representative RSG
  • Key Account Representative

Schools:

  • New Horizons Computer Learning

Level of Education:

  • Microsoft Word

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