SkinStorecom - Customer Support Supervisor Resume Example

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XX XXXXX XXX XXXXXX, Sacramento, CA 95826
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Anthony Walker
Summary

Service-oriented customer support supervisor with over 10 years background in customer support. Core competencies include: quality assurance, team building and multi-tasking capabilities as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
  • Efficient in Microsoft Office applications
  • 50+ WPM
  • 13 years customer service experience
  • Valid CA driver's license
  • Brief medical transcription experience
  • Judgment and Decision Making
  • Time Management
  • Management of Personnel Resources
  • Service Orientation
  • Quality Control Analysis
Experience
Customer Support Supervisor Oct 2011Present SkinStore.com Gold River, CA
  • Provides daily feedback and direction to the customer support team
  • Researches and resolves escalated customer related issues
  • Trains and instructs customer support representatives
  • Observes and evaluates team performance
  • Plans and develops improved procedures
  • Responsible for quality assurance of all customer communication
  • Manages loss prevention
  • Contacts include calls, emails and live chat
  • Creates social media content for company Facebook, Twitter and Blog
Customer Support Representative/Esthetician Oct 2011Oct 2012 SkinStore.com Gold River, CA
  • Educate customers in the proper use of their skin care products by providing skin consultations 
  • Predetermine customers' needs and wants and provide accordingly
  • Process customer service ordering queue 
  • Provides solutions to customer disputes 
  • Aid in detecting, recording and reporting fraudulent activity
  • Utilized multiple lines of communication including: phones, email and live chat.
Office Manager May 2011Sep 2011 Resident Salon Services Sacramento, CA
  • Assist in recruiting, hiring, and staffing licensed salon professionals
  • Develop and maintain organizational system for all employees and salons
  • In charge of booking travel accommodations for California regional director
Education
Feb 2010 The California Academy- A Paul Mitchell Partner School Sacramento, CA
Dec 2006 American River College College Oak Drive Sacramento, CA
Jun 2004 Del Campo High School Fair Oaks, CA

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About this resume

Customer Support Supervisor FROM Sacramento , California RESUME

This is a resume for a Customer Support Supervisor in Sacramento, California with experience working for such companies as SkinStorecom and SkinStorecom. The grade for this resume is 0 and is one of hundreds of Customer Support Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Support Supervisor resume.

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School Attended
The California Academy- A Paul Mitchell Partner School