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SW BOCES LHRIC - Customer Support Representative II Resume Example

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Emma Stewart
XX XXXXXXXX XXXX XXX, Yonkers, NY 10705
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Highly expirienced in NYS Testing and Reporting with an expertise in moving data to the various systems as required by New York State Department of Education. Extremely knowledgable in all aspects of 3-8 and Regents Testing as related to NYS Reporting. Accurately and efficiently handles tasks and projects with a passion for excellent customer service and continued growth.

Skills

Knowledgable in MS Word, Excel, PowerPoint and Access

Expert customer and personal service skills

Experience
Customer Support Representative II Oct 2004Present SW BOCES LHRIC Harrison , NY
  • Provide technical support to 59 public, special act and charter school districts regarding all apsects of the loading and reporting of student and teacher data as mandated by the NYS Education Department
  • Analyze data reports reports related to Level 0/1/2 Data Warehouse; research and resolve related errors, devise best practices and advise clients how to report data based on the criteria in NYS SIRs manual to increase data accuracy
  • Implement and perform data processing for NYS 3-8 ELA/Math, NYSESLAT, Alternate Assessment and Regents Testing
  • Research and correct errors in the NYSSIS for current and hisotric years
  • Maintain administration and security for all Level 0 Data Warehouse users
  • Recommend procedures and methods to software vendors to improve product use
Inventory Control Nov 1998Sep 2004 SW BOCES Elmsford , NY
  • Maintain inventory of all computer, printers, servers and related equipment  purchased through SW BOCES and deployed on site at school districts via asset tagging 
  • Input all related asset data to database and create reports as needed
  • Maintain billing database and create reports for all computer and electronic repair
  • Install/setup computers, printers and related equipment in school classrooms and labs as needed 
Shipping Receiving Assistant Manager Jul 1993Oct 1998 Sam Ash Music White Plains, NY
  • Ship and receive musical instruments and related equipment;
  • Maintain quality control and verify correct merchandise received
  • Report/return damages/incorrect items
  • Maintain records for accounts payable/receivable; review with sales manager to maintain stock levels and determine trends
  • Track ingoing and outgoing repair items and report as needed to clients and vendors
Education
BBA : Marketing/Business May 1990 Iona College New Rochelle , NY
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Resume Details

This is a real resume for a Customer Support Representative II in Yonkers, New York with experience working for such companies as Sw Boces Lhric, Sw Boces, Sam Ash Music. This is one of the hundreds of Customer Support Representative II resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Support Representative II resume.

Previous Companies:

  • SW BOCES LHRIC
  • SW BOCES
  • Sam Ash Music

Previous Job Positions:

  • Customer Support Representative II
  • Inventory Control
  • Shipping Receiving Assistant Manager

Schools:

  • Iona College

Level of Education:

  • BBA

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