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Ace Cash Express - Customer Support Representative Resume Example

Daniel Thomas
XXXX XXXXXXX XX XXXX XXXX, North Richland Hills, TX 76180
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXX
Skills
  • Time Management
  • Troubleshooting
  • Organization
  • Highly Dependable
  • Microsoft Office and Outlook
  • Professional phone etiquette
Experience
Customer Support Representative Mar 2011Present ACE Cash Express Irving, TX

o   Answer inquiries regarding process, products, and technology.

o   Observe system functions via remote access.

o   Read technical manuals, confer with users and conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

o   Stay abreast of various product offerings as well as state regulations/requirements.

o   Create and clearly document tickets for all inquires. 

o   Ensure the safeguarding of customer information.

o   Service approximately 2,100 telephone calls and 130 center generated tickets monthly.

o   Assist with bill payment issues.

o   Escalate issues as appropriate.
o   Responsible for the 'No AM Activity' Report
Service Associate Jun 2009Mar 2011 ACE Cash Express Irving, TX

o   Explain contracts or related documents to customers.

o   Follow appropriate cash handling and inventory procedures.

o   Maintain, count, receive, balance and safeguard cash and other negotiable items according to established policies and procedures.

o   Perform opening and closing procedures: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe.

o   Provide and market company services such as check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services. 

Rental Agent Apr 2007Jul 2008 Budget Car Rental Hurst, TX

o   Provide information about rental items, such as availability, operation or description.

o   Rent items, arrange for provision of services to customers and accept returns.

o   Inspect and adjust rental items to meet needs of customer.

o   Explain rental fees, policies and procedures. 

o   Prepare rental forms, obtaining customer signature and other information, such as required licenses.

Education
High School Diploma Jan 2008 North Texas Christian Academy Fort Worth, TX
Bachelor of Science : Currently Attending Western Governors University TX
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Resume Details

This is a real resume for a Customer Support Representative in North Richland Hills, Texas with experience working for such companies as Ace Cash Express, Budget Car Rental. This is one of the hundreds of Customer Support Representative resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Support Representative resume.

Previous Companies:

  • ACE Cash Express
  • Budget Car Rental

Previous Job Positions:

  • Customer Support Representative
  • Service Associate
  • Rental Agent

Schools:

  • North Texas Christian Academy
  • Western Governors University

Level of Education:

  • High School Diploma
  • Bachelor of Science

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