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Quantitative Medical Systems - Customer Support Resume Example

Caleb Baker
Professional Summary

Seasoned Customer Support representative with more than 20 years of experience. Excellent in reading, correcting and formatting HL7 files import and export and Electronic Claims and Electronic remittance advice files. Track record of achieving exceptional results in client demands for software enhancements, Quality assurance and implementation testing. Microsoft word, Excel and Data Entry.

  • Customer Service
  • Complex Problem Solving
  • Accounts Receivable
  • Time Management
  • Judgment and Decision Making
  • Troubleshooting
  • Quality Control Analysis
  • HL7 Import and Export
  • 837 I/P and 835 file, read, format and correct
  • Read , Format and Create ECS and ERA Files
  • Read, Correct, Manipulate and Create ECS Templates for paper and electronic claims
Customer Support Apr 2005Jun 2014 Quantitative Medical Systems Emeryville, CA
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Oversee the daily performance of computer systems.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Engaged in special project work, problem solving, monitoring, and data communications and software implementation daily with clients.
  • Reviewed, manipulated, formatted and corrected HL7 , ECS and ERA files daily.
Medical Secretaries Mar 2002Mar 2005 Benefit Recovery, David Grant Hospital-Travis AFB Fairfield, CA
  • Coordinate patient records and patient activities to improve and maximize patient benefits with increased efficiency.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Complete insurance or other claim forms.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.
  • Maintain medical records, technical library, or correspondence files.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
Bachelor of Science : Pediatrics Jul 1996 University of Hawaii at Manoa Honolulu, HI
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Resume Details

This is a real resume for a Customer Support in Sacramento, California with experience working for such companies as Quantitative Medical Systems, Benefit Recovery, David Grant Hospital Travis Afb. This is one of the hundreds of Customer Support resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Support resume.

Previous Companies:

  • Quantitative Medical Systems
  • Benefit Recovery
  • David Grant Hospital Travis AFB

Previous Job Positions:

  • Customer Support
  • Medical Secretaries


  • University of Hawaii at Manoa

Level of Education:

  • Bachelor of Science

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