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Stibo Systems - Customer Success Director Resume Example

Luke Young
  • XXXX XXXXX XX XXXXXXXX XXX, Atlanta, GA 30317
  • H: XXXXX XXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXXXX
Summary
Goal-oriented Customer Success Director dedicated to high levels of customer satisfaction and meeting aggressive business goals. Passionate and committed with specialized knowledge in strategic account management and enterprise software implementations.
Skills
  • Critical Thinking
  • Manages Through Collaboration
  • Solution Driven
  • Active Listening
  • Client Translator
  • Effective Communicator
  • Social Perceptiveness
  • Complex Problem Solving
  • Judgment and Decision Making
Experience
Customer Success Director, 01/2014 to Present
Stibo Systems, Inc
  • Led the management of services, commercials, and terms for a practice ranging from $3 million to $10 million
  • Providing strategic account management to drive incremental revenue and increase solution footprint of Stibo Systems
  • Managing through engaging and mentoring environment for functional delivery teams ranging between 12-16 professionals
  • Facilitating executive discussions around Change Management, Data Quality, and Data Governance as part of delivery support and implementation
Inside Strategic Sales Executive, 05/2013 to 01/2014
Stibo Systems, Inc
  • Generation of sales leads to targeted companies at the C-Suite level
  • Consistently exceeded sales quote for qualified leads meetings
  • Conducted executive level appointments across specific verticals such as Automotive, Consumer Product Goods, Manufacturing, Distribution and Retail Fortune1000 companies
  • Worked closely with regional account executives members of the North American marketing team on specific lead generation and qualification programs
Sales and Marketing Director, 09/2012 to 05/2013
Better Homes and Gardens Real Estate Beaufort, SC
  • Conducted Corporate Marketing training for agents on tools to save 50% of in office time
  • Created a communication plan for company and individual agents
  • Conducted market analysis for communicating brand into the Lowcountry
Membership Director, 04/2012 to 09/2012
Beaufort Regional Chamber of Commerce Beaufort, SC
  • Deployed a communication plan to deliver information and services to the members
  • Awareness increased by 30% as a result of a branding campaign
  • Aligned programs with strategic 2012 plan for success to grow membership by 30%
  • Designed and implemented an Ambassador Program improve one-year member retention by 30%
Sales and Brand Consultant, 08/2011 to 01/2012
The Sharing Tree Beaufort, SC
  • Consulted via a virtual office for startup company looking to open a community-buying website to promote local business
  • Created marketing plans to engage community businesses with 237 local charities and nonprofits
Account Manager, 09/2010 to 01/2011
Mindpower, Inc Atlanta, GA
  • Managed higher education accounts in developing full service branding and marketing solutions
  • Developed, maintained, and analyzed budgets, preparing periodic reports that compare budgeted costs to actual costs
  • Successfully led a branding campaign and media buys for the University of West Georgia's new GO WEST campaign
  • Collaborated with creative teams to develop social media campaigns to improve annual student matriculation
  • Conducted 4 focus groups in Boston and Atlanta for Tulane University as part of a market research
Account Manager, 10/2008 to 09/2010
Centurion Systems, Inc Atlanta, GA
  • Applied a consultative approach to sell eLearning solutions and opportunities to Tier 1 and Tier 2 Retailers
  • Doubled Macy's eLearning budget by $200,000 for a new platform
  • Designed and executed strategic account plans for Macy's, Godiva, JCPenney, Starbucks and Tiffany&Co.
  • Instituted the practice of quarterly partnership reviews for platinum and gold partners to increase business by 50% 
  • Managed delivery team of 6 professionals including; project managers, instructional, and graphic designers
Account Director, 06/2008 to 10/2008
TMP Worldwide Atlanta, GA
  • Consulted to drive and maximize performance with recruitment and retention advertising
  • Created a pipeline by identifying client needs and challenges to recommend strategic solutions
  • Partnered with Account Teams to coordinate and analyze clients needs to better define online objectives
Senior Account Specialist, 06/2003 to 06/2008
O.C. Tanner Recognition Company Atlanta, GA
  • Sold performance improvement solutions to top level clients including BMW, Newell Rubbermaid, John Harland Company and Electrolux
  • Achieved the Gold Level award for Client Service for increasing existing business by 15% during an internal organizational re-structuring period
  • Oversaw a 2 million dollar region during transition and delivered partnership reviews to drive business
  • Provided on going assistance to our corporate office to trouble shoot accounts in jeopardy and provide conflict resolution
Education
BFA: Speech Communication, Valdosta State University -
Affiliations
National Retail Federation (NRF)American Society for Training and Development (ASTD)Technology Association of Georgia (TAG)
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Resume Details

This is a real resume for a Customer Success Director in Atlanta, Georgia with experience working for such companies as Stibo Systems, Inc, Better Homes And Gardens Real Estate. This is one of the hundreds of Customer Success Director resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Success Director resume.

Previous Companies:

  • Stibo Systems
  • Inc
  • Better Homes and Gardens Real Estate

Previous Job Positions:

  • Customer Success Director
  • Inside Strategic Sales Executive
  • Sales and Marketing Director
  • Membership Director
  • Sales and Brand Consultant

Schools:

  • Valdosta State University

Level of Education:

  • BFA

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