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Verizon Wireless - Customer Specialist Resume Example

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Wyatt Scott
XXX XXXXXX XXXXX XXXXXX XXX XXX XXX, Elgin, SC 29045
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Service-oriented program assistant with 6 year background in admin work. Core competencies include people skills, active listening and a quick study as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Administration and Management
  • Active Listening
  • Reading Comprehension
  • Speaking
  • Customer and Personal Service
  • Social Perceptiveness
  • Clerical
Experience
Customer Specialist Jun 2014Present Verizon Wireless Elgin, SC
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Solicit sales of new or additional services or products.
Program Asst. Nov 2007Jun 2014 SC Dept. Of Juvenile Justice Columbia, SC

I ran the daily operations of the office. Purchased supplies for the office and maintained roster for programs.

Recruited Volunteers to work in our multiple volunteer programs at DJJ.

Maintained the Volunteer Services data base.

Created all reports and queries out of office.

Ran the Mentoring program in the evening for 5 years. Assigned juveniles to volunteers.

Trained new mentors.

Trained new volunteers each month. 

Matched juveniles and mentors off of one on one meetings to match personalities.

Manage staff, preparing work schedules and assigning specific duties for the mentoring program each night.

Juvenile Correctional Officer II Aug 2010Apr 2014 SC Dept. Of Juvenile Justice Columbia, SC

Provided safety and security in the daily operations of caring for juvenile offenders.

Created positive relationships and taught juveniles how to work with their peers.

Transported juveniles to different programs and facilities on campus.

Maintained the Community Connection Center on the main campus.

Education
Bachelor of Science : Sports Management Newberry College Newberry, SC Completed coursework towards Bachelor of Science, 2009
High School Diploma May 2005 Ridge View High School Columbia, SC
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Resume Details

This is a real resume for a Customer Specialist in Elgin, South Carolina with experience working for such companies as Verizon Wireless, Sc Dept Of Juvenile Justice. This is one of the hundreds of Customer Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Specialist resume.

Previous Companies:

  • Verizon Wireless
  • SC Dept Of Juvenile Justice

Previous Job Positions:

  • Customer Specialist
  • Program Asst
  • Juvenile Correctional Officer II

Schools:

  • Newberry College
  • Ridge View High School

Level of Education:

  • Bachelor of Science
  • High School Diploma

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