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Real Time Resolutions - Customer Solutions Professional Resume Example

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Julian Phillips
Professional Summary

Service oriented and energetic Customer Account Analyst / Customer Solutions Professional with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include problem solving, reliability and ability to work with or without direct supervision.

  • Active Listening
  • Active Learning
  • Critical Thinking
  • Judgment and Decision Making
  • Persuasion
  • Negotiation
  • Administration and Management
  • Reading Comprehension
  • Social Perceptiveness
  • Learning Strategies
  • Instructing
  • Troubleshooting
Customer Solutions Professional May 2013Present Real Time Resolutions Dallas , TX
  • Advise customers of necessary actions and strategies for debt repayment.
  • Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Evaluate customer records and recommend payment plans based on earnings, savings data, payment history, and purchase activity.
Tax Prerarer Dec 2012May 2013 Jackson Hewitt Dallas, TX
  • Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.
  • Calculate form preparation fees according to return complexity and processing time required.
  • Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum.
  • Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.
  • Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables.
Shop Supervisor / Locksmith Oct 2007Oct 2012 KJR/KCOL Dallas, TX
  • Resolve customer or employee complaints.
  • Cut new or duplicate keys using impressions, code key and keycutting machines.
  • Disassemble mechanical or electrical locking devices, and repair or replace worn tumblers, springs, and other parts, using hand tools.
  • Set up and maintain master key systems.
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
  • Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
GED : Veterinary Assistant Animal Behavioral College Santa Clarita, CA Expected graduation before end of December 2014.
Currently averaging GPA of 95.3, and have earned my Certificate of Completion Pet CPR and animal First Aid.
GED : Basic Oct 1995 Homeschooled Ft Worth , TX
Additional Information
Volunteered 93-94 at Ft Worth Zoo for two years with the Volunteen program. Helped with the Texas exhibit, led the children's puppet show, helped in the aquarium and learned how they fed the large cats.
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Resume Details

This is a real resume for a Customer Solutions Professional in Dallas, Texas with experience working for such companies as Real Time Resolutions, Jackson Hewitt, Kjr. This is one of the hundreds of Customer Solutions Professional resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Solutions Professional resume.

Previous Companies:

  • Real Time Resolutions
  • Jackson Hewitt
  • KJR

Previous Job Positions:

  • Customer Solutions Professional
  • Tax Prerarer
  • Shop Supervisor
  • Locksmith


  • Animal Behavioral College
  • Homeschooled

Level of Education:

  • GED

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