Randstad Agency - Customer Sevice Associate Resume Example

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Daniel Thomas

XXXX XXXX XXX, Westmont, IL 60559

Ph: XXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXX

Professional Summary:

Accomplished and energetic Business Consultant] with a solid history of achievement in [Business Adminstration]. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include [Customer Service 1], [Business Management and Communication.

Skills:

Customer and Personal Service
Active Listening

Negotiation
Complex Problem Solving

Administration and Management
Communications and Media

Operation Monitoring
Critical Thinking

Experience:

Customer Sevice Associate Dec 2014 －Present Randstad Agency/Helen Brett Enterprises Lombard , Il

Conferred with customers by telephone or in person to provide information about membership products and services, entered orders, cancelled accounts, and detailed complaints.

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Assisted Manager with local and global conventions.

Customer Service Technical Support Aug 2014 －Oct 2014 Xerox Bolingbrook , Il

Answer telephones to provide information and receive orders.

Recommend and provide advice on a wide variety of products and services.

Prepare invoices, shipping documents, and contracts.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

File copies of orders received, or post orders on records.
Review insurance policy terms to determine whether a particular loss is covered by insurance.

Customer Service Associate Jan 2012 －Dec 2012 Randstad Agency/State Farm Insurance Lombard, Il

Administered company software to acquire and process necessary information to complete work tasks.
Utilized Accurate implementation of data to expedite auto claims.
Multitask utilizing multiple websites and resources.
Provided phone etiquette to customers and employees.
Communicated and shared strategic plans with team and team leaders.
Implemented moral values, and integrity adhering to company policies and ethics.

Customer Service Associate Aug 2011 －Dec 2011 Sperion Agency/ AAA Insurance Agency Deerfield, Il

Administered multiple phone calls.
Prepared, scan, and downloaded documents utilizing multiple software programs “Xactanalysis"
Assembled and acquired information to assist claim adjusters and representatives.
Provided quality customer service utilizing professional communication skills.
Expedited speedy claim processing.

Sales Representative Sep 2010 －Aug 2011 Accugen Laboratories Willowbrook, Il

Initiated telephone, online, and interpersonal contact with potential customers.
Presented sales presentations to clients and customers.
Increased customer database with additional sales, and marketing strategies.
Generated monthly and yearly revenue.