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Randstad Agency - Customer Sevice Associate Resume Example

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Daniel Thomas
XXXX XXXX XXX, Westmont, IL 60559
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary:
 

Accomplished and energetic  Business Consultant] with a solid history of achievement in [Business Adminstration]. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include [Customer Service 1], [Business Management and Communication.

Skills:
  • Customer and Personal Service
  • Active Listening
  • Negotiation
  • Complex Problem Solving
  • Administration and Management
  • Communications and Media
  • Operation Monitoring
  • Critical Thinking
Experience:
Customer Sevice Associate Dec 2014Present Randstad Agency/Helen Brett Enterprises Lombard , Il
  • Conferred with customers by telephone or in person to provide information about membership products and services, entered orders, cancelled accounts, and detailed complaints.
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Assisted Manager with local and global conventions. 
Customer Service Technical Support Aug 2014Oct 2014 Xerox Bolingbrook , Il
  • Answer telephones to provide information and receive orders.
  • Recommend and provide advice on a wide variety of products and services.
  • Prepare invoices, shipping documents, and contracts.
  • Verify customer and order information for correctness, checking it against previously obtained information as necessary.
  • File copies of orders received, or post orders on records.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
Customer Service Associate Jan 2012Dec 2012 Randstad Agency/State Farm Insurance Lombard, Il
  • Administered company software to acquire and process necessary information to complete work tasks.
  • Utilized Accurate implementation of data to expedite auto claims.
  • Multitask utilizing multiple websites and resources.
  •  Provided phone etiquette to customers and employees.
  • Communicated and shared strategic plans with team and team leaders.
  • Implemented moral values, and integrity adhering to company policies and ethics.
Customer Service Associate Aug 2011Dec 2011 Sperion Agency/ AAA Insurance Agency Deerfield, Il
  • Administered multiple phone calls.
  •  Prepared, scan, and downloaded documents utilizing multiple software programs “Xactanalysis"
  •  Assembled and acquired information to assist claim adjusters and representatives.
  • Provided quality customer service utilizing professional communication skills. 
  • Expedited speedy claim processing.
Sales Representative Sep 2010Aug 2011 Accugen Laboratories Willowbrook, Il
  • Initiated telephone, online, and interpersonal contact with potential customers.
  • Presented sales presentations to clients and customers.
  • Increased customer database with additional sales, and marketing strategies. 
  • Generated monthly and yearly revenue.
Receptionist Feb 2006Mar 2008 Talcott Publishing Chucago, Il
  • Open and closed business operations.
  • Prepared and deposited daily revenue.
  • Prepared and processed employees' payroll.
  • Cured delinquent accounts.
  • Facilitated shipping and receiving functionalities.
  • Recruited and interviewed  potential candidates for employment. 
Education:
Bachelor of Arts : Business Management May 2014 Loyola University Chicago Chicago, Il
High School Diploma : General Business Jun 1981 Austin High School Chicago, Il
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Resume Details

This is a real resume for a Customer Sevice Associate in Westmont, Illinois with experience working for such companies as Randstad Agency, Helen Brett Enterprises, Xerox. This is one of the hundreds of Customer Sevice Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Sevice Associate resume.

Previous Companies:

  • Randstad Agency
  • Helen Brett Enterprises
  • Xerox

Previous Job Positions:

  • Customer Sevice Associate
  • Customer Service Technical Support
  • Customer Service Associate
  • Sales Representative
  • Receptionist

Schools:

  • Loyola University Chicago
  • Austin High School

Level of Education:

  • Bachelor of Arts
  • High School Diploma

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