United Airlines - Customer Services Agent Resume Example

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Jack Carter
XXX XXXXXX XXXXXX, Elizabeth, NJ 07201
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic in management and administration, with a solid history of achievement in overseeing operations that included staff
supervision and training . Motivated leader with strong organizational and prioritization abilities in excellent communication and
presentation skills to convey clear objectives in team oriented environments
and have experience managing the professional growth of staff.

Skills
  • Administration and Management
  • Customer and Personal Service
  • Public Safety and Security
  • Active Listening
  • Judgment and Decision Making
  • Complex Problem Solving
  • Personnel and Human Resources
  • Time Management
  • Coordination
  • Management of Personnel Resources
Experience
Customer Services Agent Mar 2006Present United Airlines Newark, NJ
  • Trace lost, delayed, or misdirected baggage for customers.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
  • Check baggage and cargo and direct passengers to designated locations for loading.
Security Management Nov 2000Present Group One Gateway Newark, NJ
  • Create or implement security standards, policies, and procedures.
  • Identify, investigate, or resolve security breaches.
  • Develop, implement, manage, or evaluate policies and methods to protect personnel against harassment, threats, or violence.
  • Communicate security status, updates, and actual or potential problems, using established protocols.
Administrative Welfare Intern Dec 2009Dec 2010 City of Newark, Child and Family Well-being Dept. Newark, NJ
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Monitor the welfare of Children and senior citizen, and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits.
Education
Master of Arts : Public Health Aug 2010 Walden University Baltimore, MD
Bachelor of Arts : Criminal Justice Aug 2007 Kean University Union, NJ

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About this resume

Customer Services Agent FROM Elizabeth , New Jersey RESUME

This is a resume for a Customer Services Agent in Elizabeth, New Jersey with experience working for such companies as United Airlines and Group One Gateway. The grade for this resume is 0 and is one of hundreds of Customer Services Agent resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Services Agent resume.

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School Attended
Walden University