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Chase - Customer Services Resume Example

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Emma Stewart
XXXXX XXXXXX XXXXXXX X XXXX, San Antonio , TX 78259
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

 

Skills
  • Customer and Personal Service Speaking Clerical English Language Critical Thinking Time Management Negotiation
Experience
Customer Services Jul 2009Sep 2014 Chase Arlington , Tx Chase Bank call Center
4828 S Cooper St
Arlingto Texas 76017
817-472-3901
from 07/06/2009-to 09/30/2010
 relocated on 09/30/2010
to San Antonio Texas
3700 wiseman blvd
San Antonio Texas 78251-4322
210-586-7016
credit card collections department
from 10/04/2010-to 09/06/2011
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.


Transfered to
20855 stone oak parkway
San Antonio Texas
    78258-7429
210-497-7239
Risk Operations Analyst
Claims department
09/06/2011to Present time
my resposibilities are:
 

  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
  • Refer unresolved customer grievances to designated departments for further investigation.
Customer Services Aug 2004Jul 2009 Americredit Financial Services Arlington, TX
Americredit Financial Services
4001 embaracadero Dr
Arlington Texas 76014
814-525-6000
from  08/04/2004 until 07/03/2009
my job resposibilities were:
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Customer Services May 1995Jan 2004 Sprint PCS Fort Worth, tx Sophia Castillo
Sprint PCS
4701 Mercantile dr
fort worth texas 76137
817-215-3077
05/19/1997--to--01/04/2004
my job description is:
customer services from  selling phones activating them maintenace accounts and taking payments from customers , also cancelling accounts if customers are unable to be reatain.
also i had a monthly quota to meet as far as saving customers and selling products on monthly basis.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

 

Education
High School Diploma : all major May 1981 Northside High school Fort Worth, Tx
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Resume Details

This is a real resume for a Customer Services in San Antonio, Texas with experience working for such companies as Chase, Americredit Financial Services, Sprint Pcs. This is one of the hundreds of Customer Services resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Services resume.

Previous Companies:

  • Chase
  • Americredit Financial Services
  • Sprint PCS

Previous Job Positions:

  • Customer Services

Schools:

  • Northside High school

Level of Education:

  • High School Diploma

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