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Dennis Moore Insurance - Customer Service Support Specialist Resume Example

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Anna Gonzales
Professional Summary

Seasoned Medical Secretary/Transcriptionist  with more than 25 years of experience in fast-paced medical background setting.  Excellent communication and typing skills.  Track record of achieving exceptional results in time management and handling tasks efficiently and accurately. 

  • Administration and Management
  • Writing
  • Time Management
  • Clerical
  • Customer and Personal Service
Customer Service Support Specialist May 2015Present Dennis Moore Insurance Herkimer, NY
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
  • Complete forms in accordance with company procedures.
  • Make copies of correspondence or other printed material.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.
  • Provide services to customers, such as order placement or account information.
Medical Staff Coordinator Feb 2007Jan 2015 Little Falls Hospital Little Falls, NY
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.  Worked alongside medical staff attending meetings, taking minutes and transcribing them, organizing medical staff functions, handling the medical staff checking accounts. 
  • Manage medical staff, preparing work schedules and assigning specific duties.
  • Plan and direct activities such as educational programs, coordinating with other department heads as required.
  • Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
Transcriptionist Nov 2002Feb 2007 Little Falls Hospital Little Falls, NY
  • Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries.
  • Take dictation using shorthand, a stenotype machine, or headsets and transcribing machines.
  • Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
  • Perform data entry and data retrieval services, providing data for inclusion in medical records and for transmission to physicians.
  • Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.
Medical Secretary Apr 1992Nov 2002 Faxton St. Luke's Healthcare-MVD Ilion, NY Worked half day in Physical Therapy Department as receptionist greeting inpatients and outpatients, transcribing therapy notes, scheduling patients, etc.  The other half of the day I spent in the Administrative/Quality offices transcribing and typing notes, attending meetings and taking minutes, etc.  
Associate of Science : Secretarial Science with Medical Background May 1991 Herkimer County Community College Herkimer, NY
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Resume Details

This is a real resume for a Customer Service Support Specialist in Ilion, New York with experience working for such companies as Dennis Moore Insurance, Little Falls Hospital, Faxton St Lukes Healthcare Mvd. This is one of the hundreds of Customer Service Support Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Support Specialist resume.

Previous Companies:

  • Dennis Moore Insurance
  • Little Falls Hospital
  • Faxton St Lukes Healthcare MVD

Previous Job Positions:

  • Customer Service Support Specialist
  • Medical Staff Coordinator
  • Transcriptionist
  • Medical Secretary


  • Herkimer County Community College

Level of Education:

  • Associate of Science

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