Dennis Moore Insurance - Customer Service Support Specialist Resume Example
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Anna Gonzales
XX XXXXXXXX XXXXXX,
Ilion,
NY
13357
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXX
Professional Summary
Seasoned Medical Secretary/Transcriptionist with more than 25 years of experience in fast-paced medical background setting. Excellent communication and typing skills. Track record of achieving exceptional results in time management and handling tasks efficiently and accurately.
Skills
- Administration and Management
- Writing
- Time Management
- Clerical
- Customer and Personal Service
Experience
Customer Service Support Specialist
May 2015－Present
Dennis Moore Insurance －
Herkimer,
NY
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Complete forms in accordance with company procedures.
- Make copies of correspondence or other printed material.
- Open, read, route, and distribute incoming mail or other materials and answer routine letters.
- Provide services to customers, such as order placement or account information.
Medical Staff Coordinator
Feb 2007－Jan 2015
Little Falls Hospital －
Little Falls,
NY
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary. Worked alongside medical staff attending meetings, taking minutes and transcribing them, organizing medical staff functions, handling the medical staff checking accounts.
- Manage medical staff, preparing work schedules and assigning specific duties.
- Plan and direct activities such as educational programs, coordinating with other department heads as required.
- Review and evaluate applicant qualifications or eligibility for specified licensing, according to established guidelines and designated licensing codes.
Transcriptionist
Nov 2002－Feb 2007
Little Falls Hospital －
Little Falls,
NY
- Transcribe dictation for a variety of medical reports, such as patient histories, physical examinations, emergency room visits, operations, chart reviews, consultation, or discharge summaries.
- Take dictation using shorthand, a stenotype machine, or headsets and transcribing machines.
- Return dictated reports in printed or electronic form for physician's review, signature, and corrections and for inclusion in patients' medical records.
- Perform data entry and data retrieval services, providing data for inclusion in medical records
and for transmission to physicians.
- Review and edit transcribed reports or dictated material for spelling, grammar, clarity, consistency, and proper medical terminology.
Medical Secretary
Apr 1992－Nov 2002
Faxton St. Luke's Healthcare-MVD －
Ilion,
NY
Worked half day in Physical Therapy Department as receptionist greeting inpatients and outpatients, transcribing therapy notes, scheduling patients, etc. The other half of the day I spent in the Administrative/Quality offices transcribing and typing notes, attending meetings and taking minutes, etc.
Education
Associate of Science
:
Secretarial Science with Medical Background
May 1991
Herkimer County Community College
－
Herkimer,
NY
