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Wema Bank Plc Lagos Nigeria - Customer Service Supervisor Resume Example

Luke Young
XXX XXXXXXXX XX XXX XX XXXXXX XXXX
Baltimore, MD 21244
Ph: XXX XXX XXXX
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Professional Summary

Service-oriented Teller Team Lead with Over ten years background in the Banking sector. Core competencies include Tellering  and Customer service as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Active Listening
  •  Sales and Marketing
  • Speaking
  • Critical Thinking
  • Service Orientation
  • Complex Problem Solving
  • Time Management
  • Active Learning
Experience
Customer Service supervisor Mar 2012Apr 2014 Wema Bank Plc Lagos Nigeria Lagos
Teller Team Lead Nov 2009Feb 2012 Wema Bank Plc Lagos Nigeria Lagos

 

Till out cash to Tellers and monitor to ensure cash in tellers' till and vault balance is within approved insurance limit


Monitor and coordinate the daily call over of the branch journal

Load and monitor the availability of cash in the ATM at all times

Coordinate Tellers for effective and efficient services and ensure adherence to the bank's policies and procedures

Confirm cheque withdrawals and authorize payment within stipulated limit


Supervise the administration of the vault through effective cash management in the branch

Evacuate cash from Tellers

Act as Cash Officer for the branch,

Conduct regular integrity test on Tellers

Monitor teller's transaction turnaround time to ensure quick and efficient service delivery

Monitor movement of customers in/out of Bulk Room for security purposes

Ensure all accounts are balanced at the end of the day

Make regular reports as well as recommendations to Business Service Manager on team activities

Assist in definition of goals/objectives for tellers and evaluate their performance

Act as back-up for the Business Service Manager

Train subordinates and evaluate performances regularly

Perform other duties as assigned by the Branch Service Manager



Customer Service Officer Jan 2007Oct 2009 Wema Bank Plc Lagos Nigeria Lagos
  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Execute wire transfers of funds.
  • Obtain credit records from reporting agencies.
  • Perform foreign currency transactions and sell traveler's checks.
  • Duplicate records for distribution to branch offices.
  • Schedule repairs for locks on safe-deposit boxes.
Bank settlement officer Jan 2004Dec 2006 National Bank Of Nigeria Ltd Lagos

Processing invoices for payments from contractors and preparing vouchers to settle all staff claims.

 

Settling all bills incurred by the bank e.g Medical ,Pension, Nitel, Nepa bills.

 

Processing and Monitoring of cash advance/retirement.

 

Issuance, repurchase and confirmation of manager's cheques.

 

Remittance of state and federal WitholdingTax

 

Posting all payment transaction to the appropriate accounts.

 

Processing of staff loans, leave/passage allowance.

Reconciliation of general ledger expenses and various head-office accounts.   

 

Bank Teller Jan 2003Dec 2003 National Bank Of Nigeria Ltd Lagos Nigeria
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Order a supply of cash to meet daily needs.
  • Prepare and verify cashier's checks.
  • Sort and file deposit slips and checks.
  • Identify transaction mistakes when debits and credits do not balance.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.
  • Resolve problems or discrepancies concerning customers' accounts.
Education
Bachelor of Arts: Philosophy Apr 2000 Ogun State University Ago Iwoye Ogun state
High School Diploma Jun 1994 Girls Secondary Grammar School Obalende Lagos Nigeria
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Resume Details

This is a real resume for a Customer Service Supervisor in Baltimore, Maryland with experience working for such companies as Wema Bank Plc Lagos Nigeria, National Bank Of Nigeria Ltd. This is one of the hundreds of Customer Service Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Supervisor resume.

Previous Companies:

  • Wema Bank Plc Lagos Nigeria
  • National Bank Of Nigeria Ltd

Previous Job Positions:

  • Customer Service Supervisor
  • Teller Team Lead
  • Customer Service Officer
  • Bank settlement officer
  • Bank Teller

Schools:

  • Ogun State University Ago Iwoye
  • Girls Secondary Grammar School Obalende Lagos Nigeria

Level of Education:

  • Bachelor of Arts
  • High School Diploma

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