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Walmart - Customer Service Supervisor Resume Example

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Yltoaa Otlson
  • XXXX XXXX XXXXXXX XXX, Temple Hills, MD 20748
  • XXXX XXXX XXXXXXX XXX, 20748, Temple Hills MD
Professional Summary

Goal-oriented and Outgoing Ex Customer Service Supervisor. Dedicated to high levels of customer satisfaction with over 7 years of specialization in Retail and financial institutions. Able to learn new tasks quickly and handles tasks with accuracy and efficiency. Looking to obtain a challenging position in a fast growth company.


  • Providing outstanding customer services
  • Active Listening
  • Complex Problems Solving
  • Judgment and Decision Making
  • Meeting Goals
  • Cash Handling
  • Sales and Marketing
Customer Service Supervisor, 05/2014 to 05/2015
Walmart Washington, DC
  • Provided exceptional customer service by greeting and serving customers in a timely and friendly manner. 
  • Collaborated with other members of management on special projects and events.
  • Developed methods and procedures to increase sales, and promote business.
  • Operated POS Systems and cash registers.
  • Pulled Reports.
  • Reduced Shrinkage.
  • Counted and stored large sums of money.
  • Followed all cash handling rules and guidelines.
  • Verified money in cash drawers at the beginning and end of each shift.
  • Verified and cashed checks.
  • Processed merchandise returns and exchanges.
  • Conducted Interview and trained new associates.
  • Completed daily audits.
  • Approved price changes and transactions to be voided.
  • Corrected cashiers mistakes.
  • Processed new tax exempt accounts.
  • Sorted and filed customers paperwork.
  • Managed closing duties.
  • Kept abreast of new products and services.
  • Monitored the store for suspicious activities and informed Assest protection officers.
Home Health Aide, 11/2011 to 02/2012
Health Management Inc, Washington , DC

  • Provided health care services including personal hygiene, housekeeping, grocery shopping, cooking, and laundry.
  • Followed all HIPPA rules and regulations to protect all clients.
  • Planned and recorded clients activities.
  • Assisted with feeding, bathing, dressing, and grooming.
  • Assisted with toileting and medications specified in the clients plan of care.
  • Provided routine skin care.
  • Measured and recorded clients vital signs.
  • Accompanied clients to and from doctors appointments and other trips outside the home.
  • Provided families with emotional support and instruction on how to care for clients properly.
  • Provided companionship.
  • Maintained records of patient care, condition, progress.
Teller, 08/2008 to 09/2010
Eastover Liquors Oxon Hill, MD
  • Provided excellent customer service by greeting and serving customers in a fast and friendly manner.
  • Marketed company services.
  • Counted and stored large sums of monies
  • checked for customer identification.
  • Verified and cashed checks.
  • Followed all cash handling policies and procedures.
  • Prepared bank deposits and re-deposits.
  • Settled ATM's.
  • Processed customers bill payments and western union transfers.
  • Loaded prepaid cards.
  • Ordered a supply of cash to meet daily needs. 
  • Monitored cash vaults to ensure cash balances were correct.
  • Performed clerical tasks such as typing and filing paperwork. 
  • Resolved problems or discrepancies.
  • Answered telephones assisting customer until their needs were met.
  • Monitored suspicious activities throughout the stored and informed the officer on dutie of my observations.
  • Managed closing duties including reconciliation of cash drawers and cleaning work stations.
Service Associate , 04/2007 to 05/2008
Ace Check Cashing Washington, DC
  • Provided and maintained professional and courteous customer service to individuals seeking ACE's finicial services.
  • Managed opening and closing duties. including disarming alarms and verifying cash vault from previous business days.
  • Transferred money from vaults to cash drawers.
  • Provided and marketed company services.
  • Answered customer questions related to services provided.
  • Operated fax, xerox and copy machines.
  • Maximized sales and profitability.
  • Followed appropriate cash handling and inventory procedures.
  • Verified and cashed checks.
  • Processed customers bill payments, loans, money orders and wire transfers.
  • Counted, received and balanced cash.
  • Prepared bank deposits and re-deposits.
  • Answered telephones and assisted customers with information regarding the company services.
  • Investigated and resolved report discrepancies.
  • Followed security and safety policies and procedures in order to maintain a safe working environment; protect company assets and employees.
  • Maintained schedule flexibility in order to work other centers and shifts.
Home Health Aide: Nursing, Mar 2011 Community College Of The District Of Columbia - Washington, DC
High School Diploma: Jun 2003 Greenwood High School - Greenwood, SC
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Resume Details

This is a real resume for a Customer Service Supervisor in Temple Hills, Maryland with experience working for such companies as Walmart, Health Management Inc, Eastover Liquors. This is one of the hundreds of Customer Service Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Supervisor resume.

Previous Companies:

  • Walmart
  • Health Management Inc
  • Eastover Liquors

Previous Job Positions:

  • Customer Service Supervisor
  • Home Health Aide
  • Teller
  • Service Associate


  • Community College Of The District Of Columbia
  • Greenwood High School

Level of Education:

  • Home Health Aide
  • High School Diploma

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