US Airways - Customer Service Supervisor Resume Example

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Penelope Perry
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Southfield, MI 48033
Ph: XXXXXXXXXXXX
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Professional Summary
Highly motivated with more than 10 years of transferable experience in customer service and administration. Exceptional organizational and time management skills with the flexibility to learn, accept new challenges, and perform multiple roles. Proficient with Microsoft Office programs and can type 50 words per minute.
Skills
  • Critical Thinking
  • Time Management
  • Clerical (i.e. filing, faxing, copying, typing)
  • Complex Problem Solving
  • Quality Control Analysis
  • Administration and Management
Experience
Customer Service Supervisor Jan 2012Present US Airways Detroit, MI
  • Schedule domestic and international travel arrangements
  • Resolve customer complaints or answer customers questions regarding policies and procedures.
  • Supervise customer service agents to ensure adherence to quality standards, deadlines and proper procedures
  • Prepare financial reports and audit daily operations
Hostess Jan 2009Jan 2012 MGM Grand Detroit Detroit, MI
  • Greeted guests and established rapport with diverse individuals and groups
  • Handled all cash and credit card transactions within the beverage department
  • Responded effectively to guest complaints and resolved guest complaints
Production Team Leader May 1996Nov 2008 Chrysler Sterling Heights, MI
  • Planned and established work schedules, assignments, and production sequences to meet production goals
  • Inspected materials, products, or equipment to detect defects or malfunctions
  • Maintained operations data and prepared management reports of production results
  • Assisted management with updating safety manuals
Education
Bachelor of Arts: Business Administration Allen Park, MI Baker College Jun 2008

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About this resume

Customer Service Supervisor FROM Southfield , Michigan RESUME

This is a resume for a Customer Service Supervisor in Southfield, Michigan with experience working for such companies as US Airways and MGM Grand Detroit. The grade for this resume is 0 and is one of hundreds of Customer Service Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Supervisor resume.

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School Attended
Baker College