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Independence Blue Cross - Customer Service Supervisor Resume Example

Matthew Harris
  • XXXX XXXXXX XXXXX, Raleigh, NC 27615
  • H: XXXXXXXXXXXXX
  • XXXXXXXXXXXXXXXXXXXXX
Summary
* Expert knowledge and abilities in written communication.
* A patient listener who fully focuses on speakers and understands a variety of accents.
* Organized and detail-oriented; knack for understanding procedures and logistics.
* Strong skills in time management, prioritizing tasks, and meeting deadlines.
Skills
  • Active Listening
  • Administration and Management
  • Reading Comprehension
  • Customer and Personal Service
  • Monitoring
  • Complex Problem Solving
  • Judgment and Decision Making
  • Education and Training
Experience
Customer Service Supervisor/ Trainer, 08/2013 to Present
Independence Blue Cross, Xerox
  • Mentoring/coaching/developing each individual team member to achieve predetermined goals to include schedule adherence, quality standard minimums, average handle time, note to call ratio, first time resolution, case assignment reworks, etc.* Reviewing and providing feedback to each agent regarding their Daily/weekly/monthly goal achievement.
  • Completing, Issuing and reviewing disciplinary notices, scheduled performance evaluations, and improvement plans to all team members as necessary and/or as scheduled* Completing all required call assessment requirements to ensure minimum client required quality monitoring standards and coaching and developing agents to minimum required quality score standards.
  • Developing and implementing processes and/or operational improvements to enhance efficiency and effectiveness of operations.
Cook/Cashier, 05/2009 to 09/2011
Popeye's Chicken & Biscuits Winter Haven, FL
  • Managed customer service issues.
  • Assisted in perpetual inventory.
  • Planned and prepared daily ingredient levels.
  • Maintained compliance of industry standards.
Detention Deputy, 04/2007 to 04/2008
Polk County Sheriff's Office Winter Haven, FL
  • Transported inmates to and from court and between facilities.
  • Created and maintained inmate logs.
  • Prevents losses and damage by reporting irregularities; informing inmates of policy and procedures.
  • Restrained inmates.
Correctional Officer, 05/2006 to 04/2007
Avon Park Correctional Institution Avon Park, FL
  • Transported inmates to and from court and in between facilities.
  • Created and maintained inmate logs.
  • Managed inmate population.
Tallahassee, FL
  • Intricately involved in theft prevention.
  • Recognized for exceptional customer service via Employee of the Month.
  • Maintained inventory levels.
Education
North Florida Community College - Madison, FL
Florida Agricultural & Mechanical University - Tallahassee, FL
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Resume Details

This is a real resume for a Customer Service Supervisor in Raleigh, North Carolina with experience working for such companies as Independence Blue Cross, Xerox, Popeyes Chicken & Biscuits. This is one of the hundreds of Customer Service Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Supervisor resume.

Previous Companies:

  • Independence Blue Cross
  • Xerox
  • Popeyes Chicken & Biscuits

Previous Job Positions:

  • Customer Service Supervisor
  • Trainer
  • Cook
  • Cashier
  • Detention Deputy

Schools:

  • North Florida Community College
  • Florida Agricultural & Mechanical University

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