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Citizens Bank Contact Center - Customer Service Supervisor Resume Example

Savannah Hughes
Professional Summary

Service-oriented Customer Service Supervisor with [25] year background in [banking]. Core competencies include organized,and self motivated, as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

  • Customer and Personal Service
  • Troubleshooting
  • Top Performer Sales & Service 2009-2011
  • Critical Thinking
  • Computer skills Microsoft Word and Excel
Customer Service Supervisor Oct 2008Jan 2014 Citizens Bank-Contact Center Cranston , RI
  • Resolve customer complaints.
  • Provide support to contact center service agents
  • Coach colleagues to resolve customer complaints and concerns 
  • Provide support coaching to contact center agents with clarification of policy, procedures, product information, and system navigation to improve the customer experience 
  • Conduct team huddle meetings to discuss service agents goals and results from the previous day's calls 
  • Open bankcard and loan accounts for new and existing banking customers 
Bank Customer Service Agent Jun 2002Oct 2008 Citizens Bank Contact Center Cranston , RI
  • Oversee activities directly related to making products or providing services

Respond to all customer inquiries in an accurate and efficient manner and consistently ensure world class service 
Achieve set business line goals 
Maintain knowledge of bank products, services, promotions, and services. 
Adhere to all bank policies and procedures 
Business Banking Specialist Jun 1999Jun 2002 Citizens Bank Contact Center Warwick , RI Provide World Class customer service to all business account customers 
Refer products and services to enhance the business relationship 
Schedule appointments with Business Banking Officers to meet with prospective business customers 
Customer Service- Account Specialist May 1993Jun 1999 Citizens Bank Warwick, RI

Displays leadership qualities in Sales and Service 

Actively markets bank products to customers and potential customers 
Schedule prospect appointments either through initial contact or by follow up phone calls 
Cross sell bank products to enhance existing customer relationships
Open checking, savings and money market accounts
 Take loan applications and prepare loan documents for closing the loan 

Teller Oct 1989May 1993 Citizens Bank Warwick, RI
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
  • Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
  • Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.
  • Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
  • Prepare and verify cashier's checks.
  • Inform customers about foreign currency regulations, and compute transaction fees for currency exchanges.
High School Diploma : College Prep Jun 1985 Toll Gate High School Warwick , RI
Business CCRI Warwick , RI
Accounting Rhode Island College Providence , RI
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Resume Details

This is a real resume for a Customer Service Supervisor in Warwick, Rhode Island with experience working for such companies as Citizens Bank Contact Center, Citizens Bank. This is one of the hundreds of Customer Service Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Supervisor resume.

Previous Companies:

  • Citizens Bank Contact Center
  • Citizens Bank

Previous Job Positions:

  • Customer Service Supervisor
  • Bank Customer Service Agent
  • Business Banking Specialist
  • Customer Service Account Specialist
  • Teller


  • Toll Gate High School
  • CCRI
  • Rhode Island College

Level of Education:

  • High School Diploma

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