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Magnetek Inc - Customer Service Specialist Ii Resume Example

Riley Powell
XXXXX X XXXXXXXX XX XXX X, Wauwatosa, WI 53222 H: XXXXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Accomplished and energetic customer focus professional with a solid history of achievement in processing customer orders accurately and ensuring on time delivery. Motivated leader with strong organizational and prioritization abilities.

Skills
  • Customer and Personal Service
  • Service Orientation
  • Critical Thinking
  • Judgment and Decision Making
  • Active Listening
  • Complex Problem Solving
  • Persuasion
Experience
Magnetek Inc. Customer Service Specialist II | Menomonee Falls, wi | August 2013 - Present
  • Accuratly enter customers orders, process changes to any orders,and order acknowledgments.
  • Provide courteous and efficient service to customers including accessibility via telephone and prompt return of phone calls.
  • Ensure customer satisfaction through prompt and knowledgeable communications regarding order inquires, delays, problems, and product information.
  • Identify and process all Canadian orders while also being able to process all brake and engineered radio orders.
  • Primary Price book administrator.
Magnetek Inc. Customer Service Specialist | Menomonee Falls, WI | August 2012 - August 2013
  • Provide courteous and efficient service to customers including accessibility via telephone and prompt return of phone calls
  • Accurately enter customers order into the computerized system
  • Process customers orders, changes to any orders, and order acknowledgments and transfer of information to the production area,
  • Coordinate among sales, materials, production, test, and shipping departments ensuring that customers orders are efficiently shipped according to their delivery requirements.
  • Track shipments with carriers and send proof of delivery to customers
Magnetek Inc. Customer Service Support Clerk | Menomonee Falls, WI | August 2011 - August 2012
  • Review and process customers purchase orders.
  • Handle overflow call volume routed from the automated attendant.
  • Operate multi-line switchboard to receive incoming calls and messages.
  • Answer, screen, and direct telephone calls.
  • Review and archive electronically sales and engineering documents into the document imaging system
  • Fax or email customer related documents to appropriate customers.
Magnetek Inc. Office Support Clerk | Menomonee Falls, WI | April 2011 - August 2011
  • Greet visitors and direct them to the appropriate person or destination.
  • Maintain conference room bookings.
  • Update visitors sign.
  • Ensure that visitors record their names in sign-in book. Issue and retrieve visitor badges.
  • Maintain an organized workstation presenting a professional image to visitors.
  • Assist sales, customer service, and product groups with long term and short term projects.
  • Provide accurate document imaging and scanning of Company records.
  • Provide back up for sales support when required.
  • Lock and unlock lobby doors at the beginning and end of each day.
Blair's True Value Customer Service Sales Specialist | Menomonee Falls, WI | August 2008 - April 2011
  • Responsible for managing/balancing a cash drawer at opening/closing.
  • Solve transactions issues and handle customer inquiries.
  • Responsible for managing credit card and cash transactions in a fast paced environment via phone and in person.
  • Handle high volume sales successfully.
  • Responsible for inventory ordering and shelf stocking.
  • Answer multi-line system white operating cash register.
  • Actively and successfully demonstrate suggestive selling
Education
High School Diploma Graduated with honors Homestead High School Mequon, WI | 2008
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Resume Details

This is a real resume for a Customer Service Specialist II in Wauwatosa, Wisconsin with experience working for such companies as Magnetek Inc, Blairs True Value. This is one of the hundreds of Customer Service Specialist II resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Specialist II resume.

Previous Companies:

  • Magnetek Inc
  • Blairs True Value

Previous Job Positions:

  • Customer Service Specialist II
  • Customer Service Specialist
  • Customer Service Support Clerk
  • Office Support Clerk
  • Customer Service Sales Specialist

Schools:

  • Homestead High School

Level of Education:

  • High School Diploma

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