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Xerox Services - Customer Service Specialist Resume Example

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James Miller
XXX XXXXXX XXXXXX, Richmond, KY 40475
Ph: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary:

Service-oriented young professional with good experience in customer interaction positions. Core competencies include excellent communication and time management skills.

Skills:
  • Critical Thinking
  • Customer and Personal Service
  • Active Listening
  • Computers and Electronics
  • Complex Problem Solving
  • Reading Comprehension
  • Judgment and Decision Making
  • Active Learning
  • Speaking
  • Time Management
  • Mathematics
  • Coordination
  • Service Orientation
  • Telecommunications
Experience:
Customer service specialist Jul 2014Present Xerox Services Lexington, KY I am currently employed by this company, where I answer phone calls from customers calling to resolve an issue with their Sprint cell phone service. The back office specializes in disputes for billing issues, as well as troubleshooting cell phone service to resolve a customer's issue. The main focus is superior customer satisfaction, thriving upon resolution. Detail-orientation, interpersonal skills and communication were all key qualities to performing this job.
  • Answer customers' questions, and explain available services.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
Extrusion operator Jun 2013Jul 2014 Quanex Richmond, KY This position for me starting as a temporary to hire position, where I worked as a temporary for five months and then was asked to join the team full-time and I accepted the offer. I monitored the function of my assigned extrusion line as it produced window parts from a powder to hard plastic. I would then measure the parts to ensure size accuracy and material consistency. The parts were then packaged and shipped to the demanding customer as requested. Time management, problem-solving, and physical stamina were two key qualities to performing this job.
  • Set up, operate, or tend machines that extrude and form filaments from synthetic materials.
  • Load materials into extruding and forming machines, using hand tools, and adjust feed mechanisms to set feed rates.
  • Move controls to activate and adjust extruding and forming machines.
  • Record details of machine malfunctions.
Cashier Oct 2012Jun 2013 McDonalds Richmond, KY Created orders at the customer's request, processed their payments, and ensured their orders were delivered on time and accurately.  Key qualities for this job were my precision  and interpersonal skills. Customer service is a high mark and sound goal for this job.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Assist customers by providing information and resolving their complaints.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Process merchandise returns and exchanges.
Customer service advisor, Certified Technician Jan 2010Jan 2011 Valvoline Instant Oil Change Richmond, KY

I joined this service center team and became trained as a certified technician in less than six months. I advised customers about the maintenance that would best benefit their vehicles and educated them on the necessary and most vital services. Inspecting and services the vehicles were just a part of the job function. Providing superior customer satisfaction in a fast-paced environment with performance accuracy is essential in the quick-lube experience. During my time at the service center, I was promoted to the product organizational manager, where I would oversee the inventory and ensure it's correctness to provide efficiency in productiveness to the center.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Solicit sales of new or additional services or products.
  • Test drive vehicles, and test components and systems, using equipment such as infrared engine analyzers, compression gauges, and computerized diagnostic devices.
  • Confer with customers to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements.
  • Review work orders and discuss work with supervisors.
  • Plan work procedures, using charts, technical manuals, and experience.
  • Plan work procedures, using charts, technical manuals, and experience.
  • Maintain cleanliness of work area.
Education:
High School Diploma : General May 2010 Madison Central High School Richmond, KY
12 credit hours earned : Accounting Eastern Kentucky University Richmond, KY
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Resume Details

This is a real resume for a Customer Service Specialist in Richmond, Kentucky with experience working for such companies as Xerox Services, Quanex, Mcdonalds. This is one of the hundreds of Customer Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Specialist resume.

Previous Companies:

  • Xerox Services
  • Quanex
  • McDonalds

Previous Job Positions:

  • Customer Service Specialist
  • Extrusion operator
  • Cashier
  • Customer service advisor
  • Certified Technician

Schools:

  • Madison Central High School
  • Eastern Kentucky University

Level of Education:

  • High School Diploma
  • 12 credit hours earned

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