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Verizon Wireless - Customer Service Specialist Resume Example

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James Miller
XXX XXXXXXX XX, Wartrace, TN 37183
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Dedicated Customer Service Specialist with 12 years of experience combining management and customer service expertise in Banking and Wireless Phone call centers. Looking for a position as an At Home Advisor-AppleCare in a fast growth company.

Skills
  • Customer and Personal Service
  • Active Listening
  • Speaking
  • Service Orientation
  • Reading Comprehension
  • Computers and Electronics
  • Critical Thinking
  • Administration and Management
Experience
Customer Service Specialist Jun 2014Present Verizon Wireless Murfreesboro, TN -Review customer's account information while on calls to identify and match needs with appropriate products
-Handle billing and customer transactions
-Perform Tier 1 troubleshooting service and equipment inquiries
-Expert negotiation and problem solving skills
-Handling escalated issues with customers
Service Specialist Jan 2011Feb 2014 Pinnacle Bank Murfreesboro, TN -Cash Handling with customers accounts, making sure drawer balances at end of day, change orders
-Vault responsibilities and ordering money
-Overseeing Tellers, helping with any issues due to computer problems and answering any problems that arise
-Opening Accounts for customers and ensuring they have the correct product for their needs
-Customer Service forward facing and over the phone
Head Teller/Customer Service Specialist Sep 2003Jan 2011 FirstBank Smyrna, TN -Cash Handling with customers accounts, making sure drawer balances at end of day, change orders
-Vault responsibilities and ordering money
-Overseeing Tellers, helping with any issues due to computer problems and answering any problems that arise
-Opening Accounts for customers and ensuring they have the correct product for their needs
-Customer Service forward facing and over the phone
Education
High School Diploma : General May 1995 Riverdale High School Murfreesboro, TN
Not Completed : Special ED/Social Work Middle Tennessee State University Murfreesboro, TN
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Resume Details

This is a real resume for a Customer Service Specialist in Wartrace, Tennessee with experience working for such companies as Verizon Wireless, Pinnacle Bank, Firstbank. This is one of the hundreds of Customer Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Specialist resume.

Previous Companies:

  • Verizon Wireless
  • Pinnacle Bank
  • FirstBank

Previous Job Positions:

  • Customer Service Specialist
  • Service Specialist
  • Head Teller

Schools:

  • Riverdale High School
  • Middle Tennessee State University

Level of Education:

  • High School Diploma
  • Not Completed

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