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Quality Acceptance - Customer Service Specialist Resume Example

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Sebastian Green
XXX X XXXXXX XXX, Pasadena, CA 91104 | (H) XXXXXXXXXX | XXXXXXXXXXXXXXXXXXXXXXXXXXX
Skills
  •  Highly organized, efficient and skilled in a variety of office support tasks: Scheduling Calendaring, Meeting & Event Planning, Telephone & Front Office Reception.
  • Over twelve years of experience in clerical positions: record keeping, customer service and Bookkeeping.       
  • Prepared written communications to customers and inter office memorandum. 
  • Procedure and applicable law. 
  • Detail oriented. Highly accurate with numbers, bookkeeping and coding.
  • Call Center and customer service Team Leader and Compliance Specialist. .
Experience
Customer Service Specialist / Recovery Collector / Call Center Agent 01/2013 to 03/2014
Quality Acceptance Van Nuys, Ca
  • Manage staff, preparing work schedules and assigning specific duties.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Debt Collections in compliance with FDCPA, California Rosenthal Act and Rees-Leverin 
Customer Service Specialist / Call Center Agent / Recovery Collector 06/2000 to 11/2012
Westlake Financial Services Los Angeles, ca
  • Manage staff, preparing work schedules and assigning specific duties.
  • Ensure customer satisfaction by meeting customer needs in   courteous and timely manner. 
  • Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner. 
  • Strong attention to detail, goal oriented.  Meet defined department goals and activity metrics.
Customer Service Specialist / Bankruptcy Agent / Merchant Teller 01/1993 to 05/2000
Community Commerce Bank Los Angeles, Ca
  •   Collect, count, and disburse money, do basic                       bookkeeping and complete banking transactions.
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities.
  •  As a Bankruptcy Specialist was responsible for developing a work relationship with Bankruptcy Courts, Counsel, and the Board of Trustees. 
  • As Bankruptcy Specialist was very familiar with the U.S. Bankruptcy Code, and have to investigate bankruptcies that have been filed. 
Education
Business and Office Occupations : MS applications, Excel, Word, Outlook, Publisher and PowerPoint Jun 2013 Pasadena City College - Pasadena, Ca
Business and Finance : Business Jun 2013 Pasadena City College - Pasadena, Ca
Banking and Office Occupations : Business Jun 2012 Pasadena City College - Pasadena, Ca
Banking and Finance : Consumer Lending and Business Communications Dec 1994 Pasadena City College - Pasadena, Ca
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Resume Details

This is a real resume for a Customer Service Specialist in Pasadena, California with experience working for such companies as Quality Acceptance, Westlake Financial Services, Community Commerce Bank. This is one of the hundreds of Customer Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Specialist resume.

Previous Companies:

  • Quality Acceptance
  • Westlake Financial Services
  • Community Commerce Bank

Previous Job Positions:

  • Customer Service Specialist
  • Recovery Collector
  • Call Center Agent
  • Bankruptcy Agent
  • Merchant Teller

Schools:

  • Pasadena City College

Level of Education:

  • Business and Office Occupations
  • Business and Finance
  • Banking and Office Occupations
  • Banking and Finance

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