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Independent Salon Services - Customer Service Specialist Resume Example

Christopher Lopez
XXXXX XXXXX XX XX, Issaquah, WA 98027
H: XXXXX XXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Summary

Service-oriented Admin with over ten years background in Customer Service and Administrative roles. Core competencies include Excel, PowerPoint, and Windows as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Skills
  • Customer and Personal Service
  • Coordination
  • Administration and Management
  • Social Perceptiveness
  • Service Orientation
  • Judgment and Decision Making
  • Active Learning
  • Complex Problem Solving
Experience
Customer Service Specialist 03/2011 to 06/2013 Independent Salon Services San Jose, CA
  • Providing support for customers by responding to product inquiries, service questions, and customer account maintenance
  • Providing online support for our own Sales Representatives in the field as well as providing support for Salon Owners and Salon Technicians
  • Identify, research, and resolve any and all Customer Account Issues
  • Ensuring the correct protocol are followed with both our warehouse as well as our wholesalers when handling any damaged or returned goods
  • Informing customers and Sales Representatives of Wholesaler return policies 
  • Performing unique transactions such as special orders, in-store pickups, special ticket sales, and teller duties as required
  • Working directly with warehouse personnel to manage inventory 
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
Administrative Assistant 01/2010 to 03/2012 Allstate Insurance San Jose, CA
  • Draft and type office memos.
  • Prepare and distribute invoices to bill clients or pay account expenses.
  • Make photocopies of correspondence, documents, and other printed matter.
  • Schedule and make appointments.
  • Receive and place telephone calls.
  • Mail, fax, or arrange for delivery of legal correspondence to clients, witnesses, and court officials.
Customer Service Call Representative 01/2005 to 01/2007 Netflix Cupertino, CA
  • Professionally providing dependable and prompt customer service resolving customer inquiries regarding all account activity including new, ongoing, and canceled accounts.
  • Responsibly educating both new and current customers on the self-service web site.
  • Consistently finding resolutions for customers concerning billing, pricing, delinquent accounts, updating customer information into database, tracking shipments of products both incoming and outbound.
  • Providing team support on a variety of projects and coordinating with Human Resources and Warehouse personnel.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
Administrative Assistant and Project Coordinator 01/2003 to 01/2005 Zecchin Laboratories Los Gatos, CA
  • Performing a variety of administrative tasks; faxing, maintaining extensive filing system, maintaining calendars and coordinating scheduling for both employees and clients, light work with payroll, placing orders for office supplies Arranging shipments, tracking, and confirmation of deliveries Coordinating projects and time management within our various office departments.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.
  • Maintain medical records, technical library, or correspondence files.
  • Fabricate, alter, or repair dental devices, such as dentures, crowns, bridges, inlays, or appliances for straightening teeth.
  • Apply porcelain paste or wax over prosthesis frameworks or setups, using brushes and spatulas.
Assistant Office Manager and Aveda Consultant 01/2000 to 01/2003 Nimbus Salon Los Gatos, CA
  • Schedule guest appointments.
  • Maintain client databases.
  • Coordinate facility schedules to maximize usage and efficiency.
  • Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
  • Plan or direct spa services and programs.
  • Sell products, services, or memberships.
  • Inventory products and order new supplies.
  • Participate in continuing education classes to maintain current knowledge of industry.
  • Schedule staff or supervise scheduling.
Education
Associate of Arts: Liberal Arts - General 05/2006 DeAnza Community College Cupertino, CA
Liberal Arts - Business Middlesex County College Middlesex, NJ
Community Service
Volunteer, WASART, 2015
Languages
Italian
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Resume Details

This is a real resume for a Customer Service Specialist in Issaquah, Washington with experience working for such companies as Independent Salon Services, Allstate Insurance, Netflix. This is one of the hundreds of Customer Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Specialist resume.

Previous Companies:

  • Independent Salon Services
  • Allstate Insurance
  • Netflix

Previous Job Positions:

  • Customer Service Specialist
  • Administrative Assistant
  • Customer Service Call Representative
  • Administrative Assistant and Project Coordinator
  • Assistant Office Manager and Aveda Consultant

Schools:

  • DeAnza Community College
  • Middlesex County College

Level of Education:

  • Associate of Arts

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