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GEO Protocol Criminal Justice - Customer Service Specialist Resume Example

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Ava Rogers
Professional Summary

Service-oriented Customer Service Representative with 10+ years  background in customer service.. Core competencies include handling tasks with accuracy and efficiency, as well as excellent communication and time management skills,

  • Proficient personal computer skills, including Microsoft word, excel
  • Strong interpersonal, written, and oral communication skills
  • Self-motivated, detail oriented with positive outlook
  • Prioritize and organize work
  • Maintain highest level of confidentiality
Customer Service Specialist May 2012Present GEO Protocol Criminal Justice, Inc Aurora, Il Responsibilities include high volume communication via inbound and outbound telephone calls. Provide prompt resolution to agents, offenders, law enforcement, and treatment care providers by providing appropriate and accurate information,follow up in a timely manner to ensure client satisfaction. Accurately document and update records in required systems. Monitoring Technical Support Specialist processes alerts and responds to customer inquires made by telephone or email including special accounts requiring a high level of service. Provide advanced troubleshooting and support on client issues with hardware for all monitoring operations, ability to analyze, diagnose, escalate, and resolve hardware issues with customer as necessary, ability to communicate technical concepts to a non-technical audience. Maintain diplomacy and tact when dealing with upset or escalated calls, escalate client complaints and/or calls through the appropriate channel to management.,knowledge, understanding, and compliance with all applicable federal, state, and local laws and regulation as directed/ 
Hair Stylist Sep 2010Jul 2011 Regis West Covina , Ca Provide customers with personal and professional consultation and service quotes, answered phones, scheduled/canceled appointments. Answered product questions with up to date knowledge of sales and salon promotions. Duties included maintaining salon safety and cleanliness. Preformed services such as permanent, chemical relaxers, prepare/apply color as desired by customer, also cut and trim hair according to clients' instructions and/or current hairstyles, using clippers, combs, hand-held blow driers, and scissors, curl, or straighten hair, using special equipment.
Hair Stylist Apr 2008Sep 2010 Jcpenny West Covina, Ca Provide excellent customer service, greet customers. Keep card files on clientele, recording notes of work done, products used and fees charged after each visit. Cut and trim hair according to clients' instructions and/or current hairstyles, using clippers, combs, hand-held blow driers, and scissors. Clean and sterilize scissors, combs, clippers, and other instruments. Clean work stations and sweep floors.
Ca, State License : Cosmetology Dec 2003 Citrus College Glendora , Ca
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Resume Details

This is a real resume for a Customer Service Specialist in Willowbrook, Illinois with experience working for such companies as Geo Protocol Criminal Justice, Inc, Regis. This is one of the hundreds of Customer Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Specialist resume.

Previous Companies:

  • GEO Protocol Criminal Justice
  • Inc
  • Regis

Previous Job Positions:

  • Customer Service Specialist
  • Hair Stylist


  • Citrus College

Level of Education:

  • Ca, State License

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