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Fisserv - Customer Service Specialist Resume Example

Levi Perez
XXX XXXXXX XXXXX, Williamsville, NY 14221
H: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXX
Professional Summary

Seasoned Customer Service Representative with more than 20 years of experience in fast-paced office-environment. Excellent communication and analytical skills. Track record of achieving exceptional results in Customer Service and problem solving.

Skills
  • Customer and Personal Service
  • Speaking
  • Active Listening
  • Clerical
  • Sales and Marketing
  • English Language
  • Economics and Accounting
  • Reading Comprehension
  • Computers and Electronics
  • Critical Thinking
  • Social Perceptiveness
  • Judgment and Decision Making
  • Persuasion
  • Time Management
  • Active Learning
  • Complex Problem Solving
  • Communications and Media
  • Telecommunications
  • Food Production
  • Personal Caregiver
Experience
Customer Service Specialist 10/2015 - Present
Fisserv/contractor - Williamsville, NY
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Execute wire transfers of funds.
Senior Shift Lead/Customer Service Retail 03/2015 - Present
Sunoco Inc. - Williamsville, NY
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Make copies of correspondence or other printed material.
  • Order and dispense supplies.
  • Learn to operate new office technologies as they are developed and implemented.
  • Train and assist staff with computer usage.
  • Manage Banking and Daily Paperwork
  • Work closely with employees and customers
Customer Service Specialist/Contractor 01/2015 - 03/2015
First Niagara Bank - Williamsville, NY
  • Learn to operate new office technologies as they are developed and implemented.
  • Troubleshoot inbound banking issues;debit card,online issues,account inquiry,personal and business
Customer Service Specialist 01/2014 - 12/2014
Mercantile Adjustment Bureau - Williamsville, NY
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • Ordering merchandise for customer
Inbound Customer Service Representative 10/2013 - 01/2014
National Action Financial Services - Williamsville, NY
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Personal Caregiver 08/2008 - 09/2013
Self Employed - Williamsville, NY Respite care, administering medications,personal hygiene, talking with medical staff on behalf of the client,cooking,and spiritual guidance. 
Hospital Secretary 05/2008 - 11/2008
Buffalo Cardiology and Pulmonary - Williamsville, NY Liaison between ten specialist and Millard Fillmore Gates and Suburban. Made Hospital and Nursing Home list daily for physicians. Some medical Billing. Answered multi phone lines.
Business Owner/Home Improvement 06/1991 - 08/2005
Lasting Look Home Improvement - Cheektowaga, NY
  • Use computers for various applications, such as database management or word processing.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
  • Create, maintain, and enter information into databases.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Complete forms in accordance with company procedures.
  • Maintain scheduling and event calendars.
  • Schedule and confirm appointments for clients, customers, or supervisors.
  • Make copies of correspondence or other printed material.
  • Prepare and mail checks.
  • Develop or maintain internal or external company Web sites.
Education
Associate of Arts: Business 2006 Erie Community College - Williamsville, NY
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Resume Details

This is a real resume for a Customer Service Specialist in Williamsville, New York with experience working for such companies as Fisserv, Contractor, Sunoco Inc. This is one of the hundreds of Customer Service Specialist resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Specialist resume.

Previous Companies:

  • Fisserv
  • contractor
  • Sunoco Inc

Previous Job Positions:

  • Customer Service Specialist
  • Senior Shift Lead
  • Customer Service Retail
  • Contractor
  • Inbound Customer Service Representative

Schools:

  • Erie Community College

Level of Education:

  • Associate of Arts

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