Ebay Enterprise - Customer Service Specialist Resume Example

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Andrew King

XXX XXXXXXXX XXXXXX, Cape Canaveral, FL 32920

XXXXXXXXXXXXXXXXXXX

Ph: XXXXXXXXXXXX

Summary

To obtain a challenging permanent position offering growth opportunity, while utilizing
my outgoing, assertive, organizational and follow through skills. Strong ability to
build teamwork among diverse groups to help achieve organizational objectives.

Highly trained Compassionate Customer Skills with strong clinical abilities and a successful career in both Customer Relations and Teaching, Mentoring facilities. Proactive and organized with passionate commitment to first-rate patient care.

Skills

Personnel and Human Resources
Active Listening

Reading Comprehension
Speaking

Customer and Personal Service
Critical Thinking

Experience

Customer Service Specialist Sep 2013－Present Ebay Enterprise

Online Chat /Emails team.
Excellent Customer service skills, Address customer service inquires in a timely and accurate manner.
Handle 12 Cosmetics brands, giving accurate information on products and services, questions on cosmetic applications /Beauty Advisor.
Cross trained in Chat, Email , Mentor, coaching new hires and floorwalker.
Excellent communication skills.
Properly directed inbound calls in phone queue to improve call flow.
Escalations.Provide accurate and appropriate information in response to customer inquires Develop effective relationships with call center departments through clear communication.
Maintained 98% schedule adherence, One call resolution .Update on all sales, daily promotions.

Senior HR Recruiter Feb 2012－Jun 2013 American Income and Life Altamonte Springs, Florida

Match incoming resumes with job qualifications, contact prospective candidates for initial phone screen, schedule interviews for best qualified candidates
Follow through ensure candidates are prepared and attend scheduled interviews.
Assist Benefit Specialists.
Setting appointments for client needs for supplemental benefits.

Customer Service Specialist Feb 2010－Feb 2011 Public Consulting Group LTD Westminster, Colorado

Customer Service, Quality Assurance, E-Verify.
Assisting daily with clients and employees on timesheets, as well as missing documents in employee packets.
Assist online registration, trouble shoot .Actively working support tickets.
Intermediate Computer and data entry skills.
Working and assisting case managers on clients accounts their budgets and estimated allocation.
Provide a quality customer experience regardless of the inquiry or outcome.

Perform teller duties as required.

Voice Coach / Senior Sales / Customer Service Re Sep 2007－Aug 2009 Frontier Communications Deland, Fl

Manage staff, preparing work schedules and assigning specific duties.

Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.

Sales Representative Feb 2005－Jun 2007 Total Marketing Concepts Deltona, Florida

Assisting and solving all customer issues and getting them resolved in a professional and timely manner.
Strong sales of long distance telephone packages, billing and repair.
Social Networking / Quality / Training / assessing new hires, mentor and marketing.
Customer surveys / Internet Department with advertising on their website.
Customer Support, Social Networking.
All Microsoft Word Applications, type 35 wpm.

Lead Teacher/After school Counselor Jan 2000－Jul 2002 Child's World of Learning Orlando, Florida

Direct and organize all classroom activities, homework time.
Organize all outside games.
Supervise field trips off site.
School bus driver for all after schoolers.
Prep kitchen , Cook and serve.
Organization of menus for breakfast and lunches including snacks.
Art and Craft projects
Floater in all classrooms.

Supervisor/ Lead Teacher/ Assistant Director Aug 1983－Jul 1990 Nan's Lil Darlings -Alphabet Gang Childcare Orlando, Florida

Direct and organize classroom activities, Story-time, physical activities including inside games.
Assisted in kitchen with lunch, snacks and special occasions.
Assisted in office with payroll, general office duties including the use of the web.
Enrollment of children preschooler to after school age.
Tours of the Child Care facility, School bus driver, Lifeguard, Dance room assistant.
Director of Field trips to museums, water parks and general art and craft projects.

Education