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Liberty Medical Supplies - Customer Service Senior Rep Resume Example

Olivia Sanchez
XXXX XXXXXXXX XX , Salem , VA 24153
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic person  with 15 years of specialization in some  of  type of Restaurant work , Retail , and office work . Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Very Dependable .

Skills
  • Customer and Personal Service
  • Speaking
  • Judgment and Decision Making
  • Complex Problem Solving
  • Active Learning
  • Time Management
  • Troubleshooting
  • Communications and Media
  • Operation Monitoring
Experience
Customer Service Senior Rep/ Level 3 Dec 2007Dec 2014 Liberty Medical Supplies Salem , VA

    Answered any questions that were needed on the floor

    Assigned specific duties for the day

    Took Supervisor calls .

    Ran morning Reports.

    Scanned Documents into patients accounts.

    Keyed Documents into patients accounts.

    Sent Documents to patients and faxed to doctors.

    Manage staff

    Attend staff meetings daily

    Wrote SOP for the company

    Checked in freight

    Stocked freight to shipping line

    Inventory monthly

    Daily returns to company

    Processed ordered

  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Review insurance policy terms to determine whether a particular loss is covered by insurance.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Key Carrier/ Mens Department Head Jun 2005Oct 2007 Goody's Department Store Salem , Va
  • Oversee activities directly related to making products or providing services.
  • Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Manage staff, preparing work schedules and assigning specific duties.
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory.
  • Manage the movement of goods into and out of production facilities.
  • Plan and direct activities such as sales promotions, coordinating with other department heads as required.
Education
High School Diploma : Business Jun 1992 Glenvar High School Salem , VA
Additional Information
Saftey Committee At Liberty Medical from 2010-2014
JDRF Committee at Liberty Medical From 2009-2014
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Resume Details

This is a real resume for a Customer Service Senior Rep in Salem, Virginia with experience working for such companies as Liberty Medical Supplies, Goodys Department Store. This is one of the hundreds of Customer Service Senior Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Senior Rep resume.

Previous Companies:

  • Liberty Medical Supplies
  • Goodys Department Store

Previous Job Positions:

  • Customer Service Senior Rep
  • Level 3
  • Key Carrier
  • Mens Department Head

Schools:

  • Glenvar High School

Level of Education:

  • High School Diploma

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