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Tarzana Centralized Scheduling - Customer Service Scheduling Supervisor Resume Example

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Ethan Davis
XXXXX XXXXXXX XXX, Castaic, CA 91384
Ph: XXXXXXXXXX
XXXXXXXXXXXXXXXXXX
Professional Summary

Friendly and enthusiastic scheduling Supervisor with seventeen plus years of specialization in customer Service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.

Skills
  • Customer and Personal Service
  • Critical Thinking
  • Judgment and Decision Making
  • Fluent in Spanish 
  • Time Management
  • Administration and Management
  • Active Listening
Experience
Customer Service Scheduling Supervisor Sep 2001Present Tarzana Centralized Scheduling Tarzana, CA
  • Oversee call traffic using an ACD viewer progam.
  • Resolve customer complaints or answer customers' questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Recruit, interview, and select employees.
  • Arrange for necessary maintenance or repair work.
  • Assisted sister sites with go-live as support
  • Support sister sites with department assessment and implementation to improve daily workflow
Front office Clerk May 1997Nov 2001 Castaic Inn Castaic, Ca
  • Answer telephones, direct calls, and take messages.
  • Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
  • Greet, register, and assign rooms to guests of hotels or motels.
  • Verify customers' credit, and establish how the customer will pay for the accommodation.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Make and confirm reservations.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Plan, schedule or supervise the work of other employees.
Customer Service Radiology Scheduler May 1998Sep 2001 Max Mr Imaging Encino, CA
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
  • prepped patients for radiology exams.
  • Scheduled and managed patient referrals for the regions
  • Handled the Spanish queue 
Education
Esthetics Feb 2008 Marinello School of Beauty Burbank, CA
High School Diploma : General Jun 1996 Bowman High School Santa Clarita, CA
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Resume Details

This is a real resume for a Customer Service Scheduling Supervisor in Castaic, California with experience working for such companies as Tarzana Centralized Scheduling, Castaic Inn, Max Mr Imaging. This is one of the hundreds of Customer Service Scheduling Supervisor resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Scheduling Supervisor resume.

Previous Companies:

  • Tarzana Centralized Scheduling
  • Castaic Inn
  • Max Mr Imaging

Previous Job Positions:

  • Customer Service Scheduling Supervisor
  • Front office Clerk
  • Customer Service Radiology Scheduler

Schools:

  • Marinello School of Beauty
  • Bowman High School

Level of Education:

  • High School Diploma

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