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Staples - Customer Service Sales Associate Resume Example

Aubrey James
XXXX XXXXXXXXX XX XXXX, Dallas, TX 75243
XXXXXXXXXXXXXXXXXXXXXXXXXXXX
Ph: XXXXX XXXXXXXX
Summary
Detail-oriented professional skilled with some customer service experience, strong technical skills, and the ability to learn concepts quickly. Prepared to handle calls for the corporation, respond to simple queries and route calls to the proper person, and improve my role as I enhance my customer service abilities and acquire knowledge about different services.
Skills
  • Clear Communication
  • Active Listening
  • Judgment and Decision Making
  • Social Perceptiveness
  • Critical Thinking
  • Patience 
  • Willingness to Learn
Experience
Customer Service Sales Associate Aug 2014Present Staples Dallas, TX
  • Respond resourcefully to customer requests and concerns
  • Process accurate and efficient sale and return transactions
  • Utilize basic selling skills to properly engage and present solutions to our customers 
  • Multitask on assorted merchandising and sales responsibilities 
  • Create an inviting environment for customers by maintaining a neat and clean store.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Sales Associate Sep 2013Feb 2014 Sears Richardson, TX
  • Maintain current knowledge of merchandise lines, product features, benefits and availability.
  • Monitor fulfillment of purchase contract terms to ensure that they are handled in a timely manner.
  • Assist customers by providing information and resolving their complaints.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
Telemarketer/Student Fundraiser Oct 2012May 2013 Phonathon/RuffaloCODY Lubbock, TX
  • Deliver prepared sales talks, reading from scripts that describe multiple gift levels, in order to persuade potential donors to make a donation.
  • Obtain donor information such as name, address, and payment method, and enter donations into computers.
  • Explain services paid for by gift giving and answer questions from donors and prospects.
  • Record names, addresses, gifts, and reactions of prospects contacted.
  • Adjust sales scripts to better target the needs and interests of specific individuals.
  • Telephone or write letters to respond to correspondence from donors or to follow up initial prospect contacts.
Education
High School Diploma Jun 2011 L.V. Berkner High School Richardson, TX
Associate of Applied Science: Multimedia Richland Community College Dallas, TX
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Resume Details

This is a real resume for a Customer Service Sales Associate in Dallas, Texas with experience working for such companies as Staples, Sears, Phonathon. This is one of the hundreds of Customer Service Sales Associate resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Sales Associate resume.

Previous Companies:

  • Staples
  • Sears
  • Phonathon

Previous Job Positions:

  • Customer Service Sales Associate
  • Sales Associate
  • Telemarketer
  • Student Fundraiser

Schools:

  • L.V. Berkner High School
  • Richland Community College

Level of Education:

  • High School Diploma
  • Associate of Applied Science

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