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Gannett - Customer Service Retention Rep Resume Example

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Jayden Robinson
XXXX XXXXXX XX XX, Greenville, SC 29615
Ph: XXXXXXXXXXXX
XXXXXXXXXXXXXXXXXXXXXXX
Professional Summary

Responsible professional  proficient in excellent customer and management skills. Passionate and motivated, with a drive for excellence. 15 years in customer service positions.

Skills
  • Customer and Personal Service
  • Active Listening
  • Coordination
  • Critical Thinking
  • Monitoring
Experience
Customer Service Retention Rep Jul 2011Present Gannett Greenville, SC Responsibilities Include:
  • Accurately enter subscriber data into GICS, updating information as necessary (i.e. address changes; email addresses; subscription payments; complaints; starts; stops; vacation requests).
  • Follow-up with subscribers to ensure resolution of concern or request. This may include communication via phone, email, or other means and is done in a timely and professional manner.
  •  Retaining customers who call in to discontinue service by promoting the features and benefits of the product

  • Store Manager Feb 2005Feb 2011 Dollar General Greenville, SC

    Responsibilities include:

  • Ensuring the financial integrity of the store through strict cashier accountability, key control, and adherence to company security practices and cash control procedures.
  • Controlled shrink, inventory level and expenses 
  • Maintained scheduling employees; enter payroll information into computer.
  • Review operating statements to identify business trends (including sales, profitability, and turn), expense control opportunities, potential shrink, and errors.
  • Follow prescribed ordering practices to ensure the meeting or exceeding of in-stock targets; review ordering plan, seasonal direction and inventory management issues on a weekly basis.
  •  Maintained accurate inventory levels by controlling damages, markdowns, scanning, paperwork, and facility controls.
  • Provide superior customer service leadership.
  • Follow company policies and procedures and ensuring employee compliance
  • Complete all paperwork and documentation according to guidelines and deadlines.
  • Education
    High School Diploma : Computer Science Jun 1993 August Martin High School Queens, NY
    Select your Degree : Medical Assistant Sep 2003 Ultrasound Diagnostic School New York, NY
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    Resume Details

    This is a real resume for a Customer Service Retention Rep in Greenville, South Carolina with experience working for such companies as Gannett, Dollar General. This is one of the hundreds of Customer Service Retention Rep resumes available on our site for free. Use these resumes as templates to get help creating the best Customer Service Retention Rep resume.

    Previous Companies:

    • Gannett
    • Dollar General

    Previous Job Positions:

    • Customer Service Retention Rep
    • Store Manager

    Schools:

    • August Martin High School
    • Ultrasound Diagnostic School

    Level of Education:

    • High School Diploma
    • Select your Degree

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